Shelter Guest Services Coordinator

Volunteers of America Colorado; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

401k/Pension Plan

Job summary

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel in Denver. This role manages the residential facility during shifts, supporting housing stability, safety, and operations across family, respite, and grant-per-diem programs.

Responsibilities include front desk duties, client file maintenance, HMIS/Service Point data entry, mentoring staff, coordinating volunteers, and attending staff meetings.

Qualifications

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Bilingual in English and Spanish

Responsibilities

• Ensures that the guest17s voice is heard, and when appropriate the guest17s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all guests in the facility. Manages the milieu and addresses any guest conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general house maintenance such as assisting in supplying linen and personal items, conducting building walk-through, enforcing rules, etc.
• Serves as coordinator for holiday projects and other special projects as assigned.
• Assists in supervision of volunteers during shifts worked.
• Maintains regular front desk duties that include but are not limited to: answering phone calls, taking messages, accepting donations, handling mail, handing out bus pass.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to their team.
• Serves as a member of the coverage on-call rotation team (full-time only).
• Provides coverage at other facilities other than assigned facility as requested by management staff.
• Participates during work hours in the scheduling of staff for open shifts as requested by management staff.
• Attends staff meetings and training as scheduled. Participates as an equal member of the Family Motel team.
• Monitors activities of the motel during all shifts worked and participates in the On-call rotation
• Notifies Maintenance of needed repairs and other concerns in a timely manner
• Takes action to discharge motel guests who have failed to comply with established expectations and applicable laws.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Skills

Bilingual in English and Spanish

Strong organizational skills

Team collaboration

Good communication

Education

Associates Degree or equivalent experience in human services

Tools

Service Point

HMIS

Data entry systems

Job description

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel in Denver. This role manages the residential facility during shifts, supporting housing stability, safety, and operations across family, respite, and grant-per-diem programs.

Responsibilities include front desk duties, client file maintenance, HMIS/Service Point data entry, mentoring staff, coordinating volunteers, and attending staff meetings.