Shelter Programs Specialist (Evenings) – On-Call Support

Boulder Shelter For The Homeless Inc; Boulder (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

All Roads seeks a compassionate, resilient individual to join our Program Staff at the Housing-Focused Shelter in Boulder, CO. You will be the client’s first contact, helping create a safe, calm, and supportive environment while assisting with housing resources and shelter services.

You will coordinate intake, explain programs, enforce policies, and work with staff/volunteers to meet client needs, including on-call coverage with additional pay.

Qualifications

• Desire to work with the homeless population.
• Willingness to work holidays.
• Ability to remain calm and respond quickly to a crisis.
• Excellent communication and interpersonal skills.
• Familiarity with Microsoft Office and client databases.

Responsibilities

• Work as a team member with other staff and volunteers to maintain a safe, calm and supportive environment for adults experiencing homelessness.
• Provide information to clients regarding Shelter programs, policies, and available community resources.
• Enforce Shelter policies and boundaries in a consistent manner.
• Provide on-call support as needed, with compensation provided for on-call availability.
• Handle multiple tasks and work productively in an environment where there are frequent interruptions.
• Perform duties including: client intake process, answering the phone, answering the door, cleaning, assisting clients with basic needs, accessing resources, scheduling appointments, relaying messages with confidentiality, taking donations, giving tours, assist with housing sign ups and other duties.

Skills

Communication skills

Crisis management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Databases

Job description

All Roads seeks a compassionate, resilient individual to join our Program Staff at the Housing-Focused Shelter in Boulder, CO. You will be the client’s first contact, helping create a safe, calm, and supportive environment while assisting with housing resources and shelter services.

You will coordinate intake, explain programs, enforce policies, and work with staff/volunteers to meet client needs, including on-call coverage with additional pay.