Shelter Programs Manager: Trauma-Informed Care

The Salvation Army Southern California; Bell (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army Southern California is seeking a Shelter Programs Lead to support the Bell Shelter’s Low Barrier and Interim Housing initiatives. This role helps management, case managers, and housing navigators, ensuring compliant, trauma-informed service delivery and strong documentation.

You will train staff, maintain records, coordinate funder requirements, and assist in audits while promoting a respectful, empathetic environment for participants and a collaborative team approach.

Qualifications

• BS/BA degree in Social Work or related field preferred.
• Three years experience with homelessness, addiction, and mental health needs.
• CPR/First Aid certificates required prior to hire.
• TB clearance prior to hire.

Responsibilities

• Coordinate shelter operations and support management.
• Assist in onboarding, training, and coaching of staff.
• Maintain participant files, intake docs, and case notes.
• Monitor HMIS data quality and timely funder reporting.
• Prepare program reports for funders and audits.
• Advocate for participants to access benefits and services.
• Engage in program meetings and community events.

Skills

Verbal communication

Written communication

Time management

Professional demeanor

Initiative

Education

BS/BA in Social Work or related field

Tools

Microsoft Office

Job description

The Salvation Army Southern California is seeking a Shelter Programs Lead to support the Bell Shelter’s Low Barrier and Interim Housing initiatives. This role helps management, case managers, and housing navigators, ensuring compliant, trauma-informed service delivery and strong documentation.

You will train staff, maintain records, coordinate funder requirements, and assist in audits while promoting a respectful, empathetic environment for participants and a collaborative team approach.