Senior Shift Supervisor — Programs & Crisis Response Lead

St. Vincent de Paul of Baltimore; Reisterstown (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

St. Vincent de Paul of Baltimore seeks an experienced supervisor to oversee program operations at the center, directing staff, volunteers, and guests while delivering crisis intervention and conflict resolution as needed.

You will manage daily programming and ensure smooth operations across services, including intake, attendance tracking, and coordination with senior leadership. Primary duties include supervising shift monitors and program staff, coordinating meals, maintaining records in ROSIE,

Responsibilities

• Provide direction and oversight for program operations, including all aspects of the center.
• Provide direct supervision to shift monitor and program assistant staff, including conducting regular and as needed supervision meetings and training.
• Oversee the management and coordination of all daily programming including assignments for laundry, showers, chores, and token distribution.
• Ensure client preparation, and attendance for Parenting Plus, life skills, job readiness, and computer classes), and communicate attendance and/or compliance issues to the Assistant Director.
• Complete shift monitor and program assistant weekly schedules and ensure coverage for all shifts.
• Complete intakes for new guests, enter all demographic data into the R.O.S.I.E. system, and track services entered into R.O.S.I.E.
• Monitor guest’s nightly attendance, compare roll call sheets with 'excused absence' log. Follow up on reasons for 'unexcused' absences and make recommendations to the AD/CM and Program Director regarding next steps for guests with unexcused absences.

Job description

St. Vincent de Paul of Baltimore seeks an experienced supervisor to oversee program operations at the center, directing staff, volunteers, and guests while delivering crisis intervention and conflict resolution as needed.

You will manage daily programming and ensure smooth operations across services, including intake, attendance tracking, and coordination with senior leadership. Primary duties include supervising shift monitors and program staff, coordinating meals, maintaining records in ROSIE,