Shelter Overnight Associate

JOURNEYS | The Road Home; Palatine (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Paid time off

Job summary

JOURNEYS | The Road Home in Palatine, IL is hiring two part-time Shelter Overnight Associates to oversee nightly activities at the homeless shelter. The role includes greeting visitors, documenting incidents, and maintaining safety throughout the night.

The position requires strong communication, problem-solving, and adaptability, with training provided. Hours are 11:00 pm–7:30 am, 24–32 hours weekly, including weekends.

Qualifications

• Clear verbal and written communication abilities with active listening.
• Creative, flexible problem‑solving skills.
• Collaborative team spirit.
• Ability to adapt to changing work priorities.
• Ability to healthily and appropriately manage boundaries and stressors.
• Ability to maintain confidentiality.
• Ability to stay attentive throughout the night and swiftly respond to emergencies.
• Ability to work some weekdays and at least one weekend day (Saturday and/or Sunday).
• Must pass a background check.

Responsibilities

• Oversee the general nightly activities at the homeless shelter.
• Greet and assist nightly visitors, clients, and volunteers.
• Document observations and incidents; keep records organized.
• Follow emergency protocols and agency procedures.
• Assist with duties such as laundry as needed.

Skills

Clear communication

Active listening

Problem solving

Team player

Adaptability

Confidentiality

Night shift focus

Stress management

Boundary management

Weekend availability

Tools

Microsoft Office

Online databases

Job description

At JOURNEYS | The Road Home, our non‑profit agency is dedicated to providing individuals experiencing homelessness and housing insecurity with essential shelter, social services, and housing support. We were founded in response to the increasing complexities of homelessness, a problem that continues to grow and impact people across a broader range of demographics.

Now, we're hiring two part‑time Shelter Overnight Associates to help oversee the general nightly activities at the homeless shelter. We serve members of the Palatine, IL community (and beyond) and are looking for caring people to help us in our mission. If you want to be one of them, keep reading!

WHY SHOULD YOU JOIN US?

Our team is fueled by the belief that everyone deserves a safe place to call home, and we've built a highly inclusive and compassionate work culture where people of all identities are welcome.

We're offering our part‑time Shelter Overnight Associates:

• Competitive pay of $17.50/hour
• 401(k) plan
• Paid time off (PTO)
• Opportunity to gain real‑world work experience in a collaborative, inclusive, and community‑oriented environment

If you're committed to social justice, driven by community service, and ready to make a tangible difference for the people around you, we encourage you to reach out today!

WHAT ARE THE HOURS?

This part‑time role typically works 24 - 32 hours/week. Standard schedules are 11:00 pm to 7:30 am, with occasional evening hours as needed for meetings and events. This includes weekdays and at least one weekend day (Saturday and/or Sunday), and there may be some variation to meet agency needs.

WHAT CAN YOU EXPECT?

Our Shelter Overnight Associates help make sure things stay safe and smooth during the night. This entry‑level role requires an empathetic spirit and a genuine desire to help, as you'll be working with individuals dealing with homelessness and housing insecurity. You'll warmly greet and assist all nightly visitors, clients, and volunteers with whatever they need.

We'll train you on emergency protocols and agency procedures, and you'll be responsible for following these policies to keep everything compliant and within regulation. Throughout the night, you'll accurately document any observations, incidents, and general activities while keeping records organized. You'll also help out with other duties as needed, such as laundry, to help keep things smooth at the shelter!

IS THIS THE PERFECT OPPORTUNITY FOR YOU?

Proficiency in Microsoft programs and online databases would be great, but we're willing to train! This entry‑level position needs:

• Clear verbal and written communication abilities with active listening skills
• Creative, flexible problem‑solving skills
• Collaborative team spirit
• Ability to adapt to changing work priorities
• Ability to healthily and appropriately manage boundaries and stressors
• Ability to maintain confidentiality
• Ability to stay attentive throughout the night and swiftly respond to emergencies
• Ability to work some weekdays and at least one weekend day (Saturday and/or Sunday)

Must have the ability to pass a background check