Overnight Shelter Staff (PT Weekends)

The-Sophia-Way; Bellevue (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

Free virtual primary and mental health

Employee Assistance Program

Educational Assistance Program

Weekend Overnight Shifts

Job summary

The Sophia Way in Bellevue/Kirkland is seeking Shelter Staff to support vulnerable populations and help maintain a safe, welcoming shelter environment. You\'ll assist residents, apply crisis intervention skills, and participate in trauma-informed care to address daily challenges.

This role covers shelter operations, cleaning, meal setups, and reporting to leadership. Excellent communication and compassion are essential as you work with clients, volunteers, and staff to de-escalate crises and

Qualifications

• Associate’s Degree in Social Work, Psychology, Human Services, or related field with at least one year of shelter experience with homeless populations.
• Ability to remain calm under pressure and work independently with a compassionate approach.
• Current Food Handler’s Certification or Permit.
• Strong written, verbal, interpersonal, and presentation skills.
• Commitment to confidentiality and professional boundaries.

Responsibilities

• Ensure the safety and well-being of shelter residents.
• Provide crisis intervention, trauma-informed care, and de-escalation as needed.
• Support daily shelter operations including cleaning, meal setups, and incident reporting.
• Collaborate with leadership and volunteers to maintain a calm, organized environment.

Skills

Compassionate attitude

Crisis intervention

Trauma-informed care

De-escalation

Strong communication

Independent work

Empathy for diverse populations

Education

Associate’s Degree in Social Work or related field

Tools

CPR/First Aid certification

Job description

Description

Join Our Team as Shelter Staff and Make a Difference

Are you passionate about supporting vulnerable populations and creating a safe, supportive environment for those in need? Our organization is looking for compassionate, motivated individuals to join our Shelter Staff team. In this vital role, you'll be at the heart of shelter operations, helping to maintain a secure and welcoming space for both clients and volunteers.

As Shelter Staff, your main responsibility is ensuring the safety and well-being of the shelter's residents. You will utilize your skills in crisis intervention, trauma-informed care, and de-escalation techniques to assist clients through their challenges, working closely with them to resolve conflicts and navigate their day-to-day lives in the shelter. Ongoing professional development and training will be provided to support your growth in these areas.

In addition to client interaction, you'll help manage daily shelter operations, including cleaning, organizing, and meal setups. Strong communication is key, as you will report observations and incidents to the shelter leadership team to ensure proper follow-up. By creating a calm, structured environment, you'll be making a lasting impact on the lives of the individuals we serve.

Who We're Looking For

We're seeking candidates with a background in social work, psychology, human services, or related fields, along with experience working with homeless populations. If you can remain calm under pressure, work well independently, and have a compassionate approach to working with diverse communities, this could be the perfect opportunity for you.

Why Join Us?

This is more than just a job; it's a chance to be a part of a mission-driven team dedicated to making a real difference. With a competitive base hourly wage of $24.61 to $25.68 and ongoing opportunities for training and growth, you'll be well-supported in your role. If you're ready to be a part of something meaningful.

In addition to making a positive and lasting impact in our clients' lives, you will enjoy the following benefits:

• Generous PTO
• Free virtual primary and mental health care (via First Stop Health)
• Employee Assistance Program
• Educational Assistance Program
• And more

We currently have the following weekend positions available:

Overnight (11:00 p.m. - 7:15 a.m)

All positions may be based at one location in either Kirkland or Bellevue, but will require the ability to work shifts at both as the organization needs.

Requirements

Educational Qualifications

• Associate’s Degree in Social Work, Psychology, Human Services, or a related field, and at least one year of experience working with the homeless population; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of this position.

General Qualifications

• Ability to provide compassion and empathy to individuals experiencing homelessness, mental illness, physical disability, substance use, or low-income challenges.
• Knowledge of and ability to utilize motivational interviewing techniques and harm reduction, trauma-informed care, and de-escalation principles.
• Ability to remain fully alert during shifts and respond effectively to crises.
• Physical ability to complete cleaning, organization, and supply management tasks.
• Possession of a current Food Handler’s Certification or Permit.
• Understanding and commitment to The Sophia Way’s Mission, vision, values, programs, and ability to embody a community-oriented spirit.
• Experience with and ability to work effectively with individuals from diverse backgrounds.
• Ability to maintain a professional demeanor in a fast-paced, high-demand environment.
• Demonstrated ability to remain composed and act responsibly in emergency and crisis situations.
• Strong written, verbal, interpersonal, and presentation skills.
• Capability to maintain clear personal and professional boundaries at all times.
• Ability to prioritize tasks, meet deadlines, and handle multiple responsibilities.
• Exceptional attention to detail with a commitment to confidentiality and accuracy.
• Ability to maintain a positive attitude and engage in conflict resolution with a solutions-oriented approach.
• Demonstrated ability to work independently, take initiative, exercise sound judgment, and interpret and follow policies and procedures.
• Proven ability to foster collaboration and work effectively within and across teams.
• Proficiency in the use of Microsoft Office and Google Workspace.
• Strong analytical and problem-solving skills.
• Demonstrated ability to provide consistent, high-quality professional services.
• Capable of upholding the highest ethical standards and demonstrating unwavering integrity.
• Flexibility in adapting to changing priorities and demands.
• Recent negative TB test, current CPR/AED/First Aid, Bloodborne Pathogens, and Food Worker training certifications, or ability to obtain upon hire.