Overnight On-Call Shelter Worker

360 Youth Services; Naperville (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

360 Youth Services in Naperville, IL seeks an Overnight On-Call Shelter Worker to supervise overnight shelter operations and ensure a safe, supportive environment for residents. The role requires responding to medical, mental health, and emergency incidents with trauma-informed approaches.

As an on-call overnight team member, you will document incidents, coordinates with staff, and uphold confidentiality and safety standards while providing peer support and mentorship to residents.

Qualifications

• Knowledge of crisis intervention and de-escalation techniques, including trauma-informed care.
• Ability to respond effectively to medical, mental health, and emergency situations.
• Strong interpersonal and communication skills with residents.
• Maintain a calm, professional demeanor in high-stress or crisis situations.
• Knowledge of safety protocols, confidentiality standards, and shelter policies.
• Strong observational skills and attention to detail for monitoring resident well-being.
• Ability to document incidents accurately and maintain organized records.
• Ability to work independently overnight while exercising sound judgment and decision-making.

Responsibilities

• Oversee overnight coverage and supervision of shelter operations to maintain a safe, calm environment.
• Supervise evening/overnight activities and enforce shelter rules in a respectful manner.
• Conduct regular room and wellness checks; respond to medical, mental health, and emergencies; contact emergency services when needed.
• Remain on-call for after-hours emergencies and use trauma-informed crisis intervention techniques.
• Coordinate with hotel staff for overnight building or facility-related concerns.
• Provide peer support, mentorship, and guidance to residents.
• Model positive coping skills and respectful interactions.
• Communicate with daytime staff about overnight activities and incidents.
• Maintain accurate records and incident reports; uphold confidentiality and safety policies.

Skills

Crisis intervention

Trauma-informed care

Emergency response

Interpersonal skills

Calm professionalism

Safety protocols

Documentation

Overnight independence

Job description

Position: Overnight On-Call Shelter Worker

Location: Naperville, IL

Job Id:253

# of Openings:1

Effective Date: February 6, 2026

NON-MANAGEMENT JOB DESCRIPTION

Job Title: Overnight On-Call Shelter Worker, 360 YS

Exempt/Non-exempt: NON-EXEMPT

Compensation Range: $18 - $20

Essential Functions:

• Primarily responsible for providing overnight coverage and supervision of shelter operations, ensuring a safe, calm, and supportive environment for all residents during overnight hours.
• Supervise and monitor evening and overnight shelter activities, maintaining resident safety and enforcing shelter rules, boundaries, and expectations in a respectful and consistent manner.
• Conduct regular room and wellness checks, responding appropriately to medical, mental health, and emergency situations, including contacting emergency services when necessary.
• Remain on-call for after-hours shelter-related emergencies and respond promptly to crises or conflicts using trauma-informed and non-violent crisis intervention techniques.
• Communicate and coordinate with hotel staff regarding any overnight building or facility-related emergencies or concerns.
• Provide peer support, mentorship, and guidance to residents, utilizing lived experience to foster trust, stability, and positive engagement.
• Model positive coping skills, appropriate behavior, and respectful interactions to support a healthy living environment.
• Collaborate with daytime staff and management to ensure effective communication of overnight activities, incidents, and concerns.
• Maintain accurate records, logs, and incident reports in accordance with shelter policies and procedures.
• Uphold confidentiality, safety standards, and all organizational policies at all times.
• Perform other duties as assigned.

Knowledge and Ability Requirements:

• Knowledge of crisis intervention and de-escalation techniques, including trauma-informed care
• Ability to respond effectively to medical, mental health, and emergency situations
• Strong interpersonal and communication skills with the ability to build rapport with residents
• Ability to maintain a calm, professional demeanor in high-stress or crisis situations
• Knowledge of safety protocols, confidentiality standards, and shelter policies
• Strong observational skills and attention to detail for monitoring resident well-being
• Ability to document incidents accurately and maintain organized records
• Ability to work independently overnight while exercising sound judgment and decision-making

Education and Experience:

High school diploma or GED required. Personal experience with homelessness and/or shelter residency is preferred. Previous experience in peer support, residential services, or social services is also preferred. Candidates must demonstrate the ability to work independently during overnight shift hours and possess knowledge of trauma-informed care principles.

Physical Demands and Other Requirements:

To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.

Position Responsibilities/Program Execution and Decision Making:

• Diversity and Inclusion/ Professionalism: In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.
• Ethical Conduct: Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.
• Communication/ Interpersonal Skills: Consistently conveys clear, accurate timely, and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.
• Safety and Agency Resource Utilization: Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.
• Other Responsibilities: All other tasks and responsibilities as assigned