Homeless Services Lead

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

PTO 18 days

Job summary

Donnelly-Boland and Associates is seeking a Homeless Services Lead to provide operational leadership for the winter shelter site on a rotating shift basis. You will supervise Shelter Site Workers, ensure a safe, welcoming environment, and coordinate intake, transportation, and resource delivery.

The role requires prior shelter experience, strong leadership and interpersonal skills, and a focus on inclusivity. Training and supervisory duties help maintain program standards and service delivery.

Qualifications

• At least 1 year of experience working within a shelter or equivalent experience.
• At least 1 year of experience being a shift lead.
• Ability to follow and implement supervisor requests with minimal supervision, adapt to change, and work with diverse groups.

Responsibilities

• Provide direction and training to shelter staff to set up and break down the site each day.
• Oversee shelter intake, data collection, and data entry into HMIS.
• Coordinate transportation to and from the shelter.
• Ensure meal and other resources reach shelter guests effectively.
• Collaborate with Shelter Director and partners to de-escalate situations and support guests.

Skills

Leadership

Training

Policy adherence

Shift supervision

Communication

De-escalation

Lifting up to 50 lbs

Job description

Homeless Services Lead

Who We Are:

Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non-profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.

Our Mission:

Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family, innovation, and inclusivity.

Who You Are:

Youare an organized individual that wants to help their community while follow policies and procedures. You enjoy leading a shift and helping to train new employees.

Purpose:

The purpose of this position is to provide operational and service delivery leadership for winter shelter site, including supervision and oversight of the Shelter Site Workers.

Responsibilities:

Under the direction of the Shelter Director, provides operational leadership during shift to the winter shelter site, ensuring a safe and welcoming, low-barrier environment is created and maintained.

Duties include:

• Providing direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.
• Ensuring that shelter intake processes are completed daily, including data collection and data entry into the County’s Homeless Management Information System (HMIS)
• Ensuring that the coordination of transportation services to and/or from the shelter site occurs effectively.
• Ensuring that meal and other resources are provided effectively to shelter guests.
• Along with Shelter Director (when on-site), working with Shelter site workers, relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests, as needed, to ensure needs are met and a safe and welcoming environment exists.

Qualifications:

• At least 1 year of experience working within a shelter or equivalent experience.
• At least 1 year of experience being a shift lead.
• Ability to:
  • Follow and implement requests received from supervisor with little or no supervision.
  • Adapt to change, negotiate compromise and tolerate ambiguity.
  • Build effective relationships with others who can help with work related goals.
  • Be sensitive in human interactions to diversity inclusiveness.
  • Lift up to 50 pounds

Schedule:

• The shelter will be open seven days per week.
  • First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.

Location:

• This position reports at a shelter at 2610 Maple Ave on the North Side of PIttsburgh.

Compensation and Benefits:

• $28.85 an hour, 40 hours per week.
• 18 days of PTO annually
• 5 sick days (starting July 1)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Matching 401k