Shelter Operations Lead

Paylocity; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (no premiums)

Dental insurance

Life insurance

Long-term disability

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid time off (34 days per year)

Retirement plan

Union representation: SEIU Healthcare

Job summary

DESC is seeking energetic Shelter Coordinators for the West Wing Shelter in Seattle to manage day-to-day operations with a dedicated team serving people experiencing homelessness. You will help enforce rules, intervene in crises, and coordinate services with staff and external providers.

The role involves supervising volunteers, assisting with meals, and ensuring safety and order across shelter spaces. A compassionate, cooperative mindset is essential for this work.

Qualifications

• Basic understanding of homelessness and characteristics of homeless adult populations.
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Ability to work with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to philosophy of cooperation and continuity across programs, and to respect for clients.

Responsibilities

• Maintain order and enforce agency/site rules and policies.
• Intervene in client crises (medical, mental health, interpersonal).
• Initiate and maintain appropriate social interactions with clients.
• Monitor dorms, bathrooms and dayrooms to maintain safety and security.
• Consult with staff and outside agencies regarding client issues and needs.
• Provide information on social/health services to clients and direct to CM/PM when unsure.
• Refer clients to specialized programs or outside services when appropriate.
• Work with volunteers, case managers, mental health providers and other service providers.
• Participate in staff meetings and trainings.
• Assist with food service preparation, organization, serving and cleanup.
• Maintain order and cleanliness of work areas and stock supplies.
• Recruit and supervise client volunteers for regular tasks.
• Execute shift duties and end-of-shift walk-through.
• Observe client behaviors and intervene to discourage unsafe activities.
• Provide information about and referrals to community services.
• Other duties as assigned.

Skills

Understanding of homelessness

Communication skills

Interpersonal skills

Cooperation mindset

Job description

DESC is seeking energetic Shelter Coordinators for the West Wing Shelter in Seattle to manage day-to-day operations with a dedicated team serving people experiencing homelessness. You will help enforce rules, intervene in crises, and coordinate services with staff and external providers.

The role involves supervising volunteers, assisting with meals, and ensuring safety and order across shelter spaces. A compassionate, cooperative mindset is essential for this work.