Shelter Operations & Guest Services Specialist

Mykroc; Monroe, Northern (MI, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

The Salvation Army is seeking a part-time shelter supervisor to oversee guests, manage paperwork, and maintain a safe, respectful shelter environment in Monroe, MI.

Applicants should have basic office skills, confidentiality, and the ability to de-escalate conflicts; duties include meal planning assistance, cleaning, medication tracking, intake and exit paperwork, and coordination with maintenance.

This role requires teamwork, punctuality, and Safe From Harm compliance; training provided.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ year experience in a shelter environment.
• Must maintain confidentiality and complete Safe from Harm training.

Responsibilities

• Provide oversight to shelter guests and complete paperwork.
• De-escalate conflicts and manage crises.
• Supervise common areas, dorms, and laundry.
• Perform daily resident/security checks.
• Handle general office duties (phone, filing, records).
• Attend trainings and staff meetings.
• Assist with meal planning and kitchen duties when needed.
• Clean and maintain facilities and assist with laundry.
• Track medications under supervision and communicate supply needs.
• Remain on duty until replacement arrives.

Skills

ServSafe Certification

Microsoft Office 365

TEAMS

SharePoint

Education

High School Diploma / GED

1+ years working in shelter environment

Job description

The Salvation Army is seeking a part-time shelter supervisor to oversee guests, manage paperwork, and maintain a safe, respectful shelter environment in Monroe, MI.

Applicants should have basic office skills, confidentiality, and the ability to de-escalate conflicts; duties include meal planning assistance, cleaning, medication tracking, intake and exit paperwork, and coordination with maintenance.

This role requires teamwork, punctuality, and Safe From Harm compliance; training provided.