Compassionate Shelter Care & Crisis Support

The Salvation Army USA Central Territory; Monroe (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory in Monroe, Michigan, seeks a dedicated shelter staff member to oversee guest welfare, complete essential paperwork, and foster a safe, harmonious shelter environment. You will supervise common areas, perform intake and exit tasks, and support daily operations with integrity and care.

Responsibilities include managing meals, cleaning, laundry, and basic kitchen duties while upholding Safe From Harm guidelines and confidentiality at all times.

Qualifications

• High School Diploma / GED or equivalent and ability to participate in training.
• 1+ years experience in a shelter environment or similar setting is preferred.
• Must maintain confidentiality and comply with Safe from Harm guidelines.

Responsibilities

• Ensure daily paperwork is completed in accordance with procedure.
• Maintain shelter policy without discrimination.
• Assist with menu planning.
• Supervise common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflict and manage crises with excellent verbal and written communication.
• Perform daily resident/security checks on guests, rooms, and exterior of building.
• General office duties: answering the phone, filing, typing, record keeping, recording shift summary.
• Attend trainings and staff meetings as directed.
• Cleaning and janitorial work; include laundry as needed and floor upkeep.
• Keep dryer vents clear of dust and lint.
• Assist deep cleaning of the kitchen and daily cleaning as needed.
• Accurately track resident medications under supervision.
• Process intake and exit paperwork as needed.
• Handle donations as needed and shelter laundry tasks.

Skills

Verbal and written communication

Confidentiality

Education

High School Diploma / GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

The Salvation Army USA Central Territory in Monroe, Michigan, seeks a dedicated shelter staff member to oversee guest welfare, complete essential paperwork, and foster a safe, harmonious shelter environment. You will supervise common areas, perform intake and exit tasks, and support daily operations with integrity and care.

Responsibilities include managing meals, cleaning, laundry, and basic kitchen duties while upholding Safe From Harm guidelines and confidentiality at all times.