Shelter Care & Crisis Support Specialist

Mykroc; Monroe, Northern (MI, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Salvation Army in Michigan is seeking a part-time shelter attendant to oversee guests, complete required paperwork, and help maintain a safe shelter environment. You will supervise dorms, kitchens, and common areas, de-escalate conflicts, and assist with daily operations including cleaning and laundry.

Qualifications include a high school diploma or GED, 1+ year shelter experience, and ServSafe plus CPR/First Aid training where applicable.

Qualifications

• High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years working in a shelter type environment
• Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes

Responsibilities

• Oversee shelter guests and complete necessary paperwork
• Maintain shelter policy without discrimination
• Assist with menu planning
• Supervise common areas, dorms, lounges, clothing closet, and laundry room
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required, including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen; assist with daily cleaning as needed
• Accurately track resident medications that are under the supervision of The Salvation Army
• Clean empty rooms once resident has exited as needed
• Communicate shelter supply needs to maintenance or corps officer
• In absence of cook, perform kitchen duties
• Help to resolve conflicts between residents
• Remain on duty until replacement arrives
• Perform other duties as assigned
• Handle donations as needed
• Ensure client chore are completed in a timely fashion
• Process in-take and exit paperwork as needed
• Help with shelter and social services laundry upon request

Skills

Communication skills

ServSafe Certification

Confidentiality

Education

High School Diploma / GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

The Salvation Army in Michigan is seeking a part-time shelter attendant to oversee guests, complete required paperwork, and help maintain a safe shelter environment. You will supervise dorms, kitchens, and common areas, de-escalate conflicts, and assist with daily operations including cleaning and laundry.

Qualifications include a high school diploma or GED, 1+ year shelter experience, and ServSafe plus CPR/First Aid training where applicable.