Shelter Operations & Client Support Specialist

CENTRAL ARIZONA SHELTER SERVICES INC; Charlottesville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

CENTRAL ARIZONA SHELTER SERVICES INC is seeking a full-time Shelter Support role in a client-facing office environment. You will assist with intake, provide information and referrals, and support daily shelter operations to ensure a safe, clean, and organized facility.

Responsibilities include data entry in HMIS, coordinating with leadership on safety concerns, and assisting with donations and supplies. The role requires flexibility, teamwork, and strong communication.

Qualifications

• High school diploma or equivalent.
• State of Arizona Level One Fingerprint Clearance Card.
• Proficiency in data entry and MS Word/Excel.
• CPR-First Aid certification within 90 days of employment.
• Naloxone (Narcan) training within 90 days of employment.
• Non-violent crisis de-escalation certification within 90 days of employment.

Responsibilities

• Provide direct client support and excellent customer service to clients, volunteers, donors, and vendors.
• Complete new client intakes; explain agency rules and policies and tour around campus.
• Attend to client needs, answer questions, resolve problems and escalate to case manager or supervisor when necessary.
• Enter relevant data in HMIS accurately and according to Shelter policies.
• Maintain organized files including shelter intakes and prepare Incident Reports.

Skills

Organizational skills

Communication

Data entry

MS Word

MS Excel

Multi-tasking

Education

High school diploma or equivalent

CPR-First Aid certification within 90 days

Naloxone (Narcan) training within 90 days

Non-violent crisis de-escalation certification within 90 days

Tools

HMIS

MS Word

MS Excel

Job description

CENTRAL ARIZONA SHELTER SERVICES INC is seeking a full-time Shelter Support role in a client-facing office environment. You will assist with intake, provide information and referrals, and support daily shelter operations to ensure a safe, clean, and organized facility.

Responsibilities include data entry in HMIS, coordinating with leadership on safety concerns, and assisting with donations and supplies. The role requires flexibility, teamwork, and strong communication.