Shelter Specialist (6424)

Mercy House; Phoenix (AZ); On-site; USD 23,866 - 33,992; Full time

Job summary

Mercy House in Phoenix, AZ is seeking a Shelter Specialist to provide supportive services and logistical support during assigned shifts. You will help with shelter setup, maintain facility cleanliness, and conduct neighborhood patrols while delivering crisis intervention and trauma-informed care to guests.

The role includes coordinating with vendors, posting calendars, and assisting with daily administrative tasks such as summary sheets and reporting.

Qualifications

• High level of tolerance and understanding for individuals with urgent multiple case management needs.
• Ability to deliver trauma-informed shelter services and crisis intervention when needed.
• Fluency in Spanish is highly valued for guest communications.

Responsibilities

• Assist with shelter activities to ensure quality, guest-focused, trauma-informed delivery of services.
• Encourage progress toward housing with shelter guests.
• Maintain shelter setup and facility cleanliness and safety.
• Receive and verify orders from vendors; complete tally sheets.
• Post and update signs and service calendars; set up and monitor audio equipment.
• Organize supplies and conduct neighborhood patrols to minimize community impact.
• Support administrative tasks: daily summaries and basic reporting.
• Assist with guest services and program activities as needed.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Client-focused service

Job description

Job Details

Job Location: Phoenix, AZ 85008

Position Type: Full Time

Education Level: None

Salary Range: $21.00 - $21.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Shelter Services

Status: Full-Time, Non-Exempt | Payrate: $21.00 / Hour

Shift Schedule

• 1st Shift - AM : Monday - Friday 7:00 AM - 3:00 PM


• 2nd Shift - PM : Monday - Friday 3:00 PM - 11:00 PM

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services


• Encourage and discuss progress toward housing with shelter guests


• Assist with shelter setup and maintenance


• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills


• Assist with receiving and verifying orders from vendors, completing tally sheets


• Post and update signs and service calendars


• Set up and monitor audio equipment


• Assist in the organization of supplies and facility needs


• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

Goal: Oversee administrative duties that support program services

• Assist with keeping detailed daily summary sheets


• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary


• Complete ad hoc projects as appointed by Supervisor

QualificationsRequirements

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs


• Ensure a client-focused, trauma-informed, and housing-focused shelter approach


• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others


• Dependability, responsibility, and the ability to communicate effectively and respectfully


• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds


• Prolonged periods of standing and the ability to work in a fast-paced environment