Shelter Operations & Client Services Monitor

The Salvation Army Southwest Division; North Las Vegas (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

The Salvation Army Southwest Division is seeking a dedicated team member to manage the Day Resource Center dormitories and assist with homeless support services. The role includes supervising staff and volunteers, handling check-ins, and ensuring a clean, safe environment for guests.

You will maintain HMIS records, process laundry and payments, and contribute to data reporting. No prerequisite is implied beyond a commitment to service and the ability to work varied shifts.

Qualifications

• High school graduate or equivalent.
• Minimum six months’ experience working with the homeless population in an emergency shelter environment.
• Computer literacy to include Word, spreadsheets, e-mail, and the internet.
• Ability to effectively communicate
• Detail-oriented; organization and file management skills.
• Ability to work in a team setting
• Ability to maintain a self-motivated and self-directed schedule, address multiple projects promptly, and take projects from beginning through completion.
• Ability to work with people of diverse backgrounds and circumstances
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check
• Ability to work varying shifts
• Must be able to successfully pass a criminal background check

Responsibilities

• Maintain the Day Resource Center dormitories as a safe and sanitary environment for homeless guests
• Responsible for the complete operation of all laundry as well as the distribution
• Monitor the Day Resource Center facility regularly; physically checking all areas of the Day Resource Shelter and/or dormitories at a minimum of one (1) time every two (2) hours.
• Assist the homeless with facility check-in, Triage forms, HMIS forms, and other documents.
• Input HMIS data
• Supervise Vocational clients performing Pre-Employment training
• Supervise volunteers and community service workers
• Refer homeless participants to community resources as needed.
• Attend staff meetings
• Effectively record and document sales transactions and payment for bed sheet information, bed rentals, and laundry services
• Prepare and process statistical reports in Microsoft Word and Excel
• Maintain a written journal (log), documenting routine inspections and times, activities, property conditions, and infractions of policy.
• Other duties, as assigned

Skills

Effective communication

Teamwork

Detail-oriented

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

HMIS data entry

Job description

The Salvation Army Southwest Division is seeking a dedicated team member to manage the Day Resource Center dormitories and assist with homeless support services. The role includes supervising staff and volunteers, handling check-ins, and ensuring a clean, safe environment for guests.

You will maintain HMIS records, process laundry and payments, and contribute to data reporting. No prerequisite is implied beyond a commitment to service and the ability to work varied shifts.