Shelter Operations & Client Services Associate

The Salvation Army USA Western Territory; Colorado Springs (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Sick leave

Vacation days

Floating holiday

Pension plan

403(b) plan

Job summary

The Salvation Army USA Western Territory in Colorado Springs seeks a Shelter Associate to provide administrative and operational support to the FHC Program Manager. You will serve as the front-line contact for office matters and help ensure efficient systems in the department.

Responsibilities include assisting clients, enforcing facility policies, performing front desk duties, logging incidents, coordinating with emergency services, and maintaining attendance and intake data while upholding

Qualifications

• High school diploma or equivalent.
• Experience working with people.
• Microsoft Suite, Clarity/HMIS, Wellsky, required.
• Working knowledge of integrated database applications.
• The ability to use new software programs with basic training.
• Supportive of The Salvation Army's mission.
• Ability to reflect and model the high standards of our organization.

Responsibilities

• Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service.
• Encourage clients to comply with facility policy and procedures.
• Make frequent rounds throughout the entire facility including the perimeter of the building, all bunk areas, bathrooms, patio, and kitchen.
• Monitor clients and the facility via security cameras, through the windows, and during scheduled checks.
• Complete logs, incident reports, and all other required documentation.
• Respond appropriately to situations of child abuse and neglect.
• Make calls to the Police Department, Fire Department, Department of Human Services, or other first responders as directed.
• Observe and report irregularities regarding client behavior or building or security issues as necessary.
• Act as the liaison with police and other emergency services.
• Employ crisis prevention and intervention if a conflict occurs.
• Maintain a strength-based and client-centered approach.
• Monitor clientele's progress toward their goals.
• Model appropriate social skills with clients throughout the shelter environment.
• Provide encouragement and moral support to clients.
• Maintain proper personal and professional boundaries.
• Perform basic front desk duties including answering phones, data entry, filing documents, monitoring video surveillance cameras, and fire prevention/detection alarm notification system.
• Distribute supplies, medications, and other belongings to clients.
• Have a humane and caring attitude toward all clients.
• Give high priority to the welfare of all the clientele.
• Always maintain a professional attitude and appearance.
• Assist in gathering and recording required information from all clienteles.
• Understand all policies and procedures for the center and implement them in daily work.
• Accurate collection of vital statistics during intake and discharge of clients
• Maintain accurate attendance records of all clienteles.
• Maintain supplies necessary for front desk operations.
• Ability to be comfortable working with a diverse population.
• Ability to perform intake and exits of clients.
• Ability to inform a client he/she/them must leave based on his performance and assist in bagging up their personal belongings when necessary.
• Ability to enter intake information into two databases and assign beds.
• Ability to search clients and their belongings in a proper manner.
• Oversee or perform the daily operation of shelter tasks including cleaning, laundry, and setting up the kitchen for meals and serving the meals.
• Oversee the cleaning of the front desk area including the staff bathroom.
• When required, will perform drug/alcohol testing on clientele.
• Responsible for adhering to and implementing policies of the RJMC and those of The Salvation Army
• Performs other duties as required.

Skills

Microsoft Suite

Clarity/HMIS

Wellsky

Database applications

Basic software training

Experience working with people

Education

High School diploma or equivalent

Job description

The Salvation Army USA Western Territory in Colorado Springs seeks a Shelter Associate to provide administrative and operational support to the FHC Program Manager. You will serve as the front-line contact for office matters and help ensure efficient systems in the department.

Responsibilities include assisting clients, enforcing facility policies, performing front desk duties, logging incidents, coordinating with emergency services, and maintaining attendance and intake data while upholding