Shelter Front Desk & Security Services Associate

The Salvation Army USA Western Territory; Lodi (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

The Salvation Army is seeking a Women’s Side Monitor to support Shelter operations, assist with program functions, and ensure a safe, welcoming environment for clients. You will handle reception, client intake, and coordination with case managers while maintaining logs and safeguarding confidentiality.

Responsibilities include overnight security, basic custodial duties, and transportation of clients to events, with emphasis on teamwork and respectful communication in a diverse setting.

Qualifications

• Ability to empathize, communicate and work with diverse people.
• Excellent verbal and written communication in English.
• Computer experience and modern office procedures.
• Knowledge of Salvation Army practices and policies.
• Able to work independently and in a team; multitask.
• Must pass background check.

Responsibilities

• Assist Shelter Director and Case Managers with Shelter Program functions.
• Answer and forward calls; greet visitors professionally.
• Direct clients to appropriate staff and route donations.
• Maintain guest and staff logs; protect client confidentiality.
• Process emergency shelter intakes and WellSky entries.
• Monitor overnight clients; arrange medical attention when needed.
• Maintain a positive, communal living environment.
• Conduct hourly security rounds and laundry/linens management.
• Transport clients to meetings and events; organize closet and space.
• Perform custodial duties as required and keep copier room stocked.

Skills

Empathy

Verbal communication

Written communication

Teamwork

Multitasking

Conflict resolution

Attention to detail

Tools

Office software

WellSky database

Job description

The Salvation Army is seeking a Women’s Side Monitor to support Shelter operations, assist with program functions, and ensure a safe, welcoming environment for clients. You will handle reception, client intake, and coordination with case managers while maintaining logs and safeguarding confidentiality.

Responsibilities include overnight security, basic custodial duties, and transportation of clients to events, with emphasis on teamwork and respectful communication in a diverse setting.