Shelter Learning & Development Program Manager

Hope The Mission; California, Northern (MO, KY); Hybrid; USD 62,000 - 83,000; Full time

Job summary

Hope the Mission is seeking a Learning & Development Specialist (Program Manager) to design, deliver, and improve training for frontline staff and management across shelters in North Hills, CA. The role emphasizes trauma-informed care, de-escalation, and safety protocols, with up to 50% travel to program sites.

The position requires a Bachelor's in Behavioral Science or related field and at least 2 years of training experience, preferably in homeless services.

Qualifications

• Bachelor's degree in Behavioral Science, Education, Human Services, or a related field required.
• Minimum 2 years of training experience required.
• Experience in homeless services, social services, or a related field preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Design, develop, and update training programs for frontline staff and management using adult learning principles.
• Create instructional materials including presentations, handouts, and workbooks.
• Develop training content specific to shelter operations including trauma-informed care, de-escalation techniques, understanding homelessness, crisis intervention, emergency procedures, and safety protocols.
• Liaise with subject matter experts regarding instructional design.
• Stay current on training design methodologies and best practices.
• Deliver live and on-demand training programs using a range of facilitation methods including role-playing, simulations, team exercises, group discussions, videos, and lectures.
• Facilitate onboarding training for new staff.
• Provide ongoing training for existing staff across programs and departments.
• Offer site-based training for program teams at shelter and program locations.
• Develop and facilitate management and leadership training programs.
• Identify appropriate external training vendors for organizational needs.
• Coordinate and liaise with external subject matter experts as needed.
• Handle all logistics for training activities including venues, schedules, and equipment.
• Manage and maintain in-house training facilities and equipment.
• Track and report on training completion rates and outcomes.

Skills

Training design

Public speaking

Instructional materials

Project coordination

Education

Bachelor's degree in Behavioral Science, Education, or Human Services

Tools

Google Workspace

Microsoft Office

Job description

Hope the Mission is seeking a Learning & Development Specialist (Program Manager) to design, deliver, and improve training for frontline staff and management across shelters in North Hills, CA. The role emphasizes trauma-informed care, de-escalation, and safety protocols, with up to 50% travel to program sites.

The position requires a Bachelor's in Behavioral Science or related field and at least 2 years of training experience, preferably in homeless services.