Shelter Guardian & Participant Support Specialist

Families in Transition, Inc.; Manchester (NH); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision insurance

403(b) retirement plan

Life/Disability insurance

EAP

Outfitters employee discounts

Job summary

Families in Transition in Manchester, NH is seeking a Participant Support Specialist to run an adult emergency shelter with dignity and safety. You’ll supervise resident activities, welcome new residents, assign beds, explain program rules, monitor logs, and maintain a clean, secure, and supportive environment for residents.

The role offers up to $22.00 per hour, including a $1.50 differential on 3rd shift, plus strong benefits, PTO, health coverage, and a retirement plan.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• High school diploma or equivalent.
• Willingness to work early mornings, evenings, and weekends (based on shift choice).
• A background check is required, post-job offer.

Responsibilities

• Create Sanctuary: Supervise resident activities, de-escalate behavioral issues, and keep the environment safe, clean, and secure through light housekeeping and maintenance.
• Keep Things Moving: Welcome new residents, assign beds, explain program rules, monitor supplies, and maintain accurate daily logs/incident reports.
• Be a Guardian: Provide vital awake shift coverage and maintain strict grounds security to protect residents and teammates.
• Have a Voice: Contribute direct feedback on shelter policies to help improve services for the community.

Skills

Compassionate

Customer service

Calm under pressure

Professional demeanor

Strong communication

Education

High school diploma or equivalent

Job description

Families in Transition in Manchester, NH is seeking a Participant Support Specialist to run an adult emergency shelter with dignity and safety. You’ll supervise resident activities, welcome new residents, assign beds, explain program rules, monitor logs, and maintain a clean, secure, and supportive environment for residents.

The role offers up to $22.00 per hour, including a $1.50 differential on 3rd shift, plus strong benefits, PTO, health coverage, and a retirement plan.