Participant Support Specialist (Adult Emergency Shelter)

Families in Transition, Inc.; Manchester (NH); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision insurance

403(b) retirement plan

Life/Disability insurance

EAP

Outfitters employee discounts

Job summary

Families in Transition in Manchester, NH is seeking a Participant Support Specialist to run an adult emergency shelter with dignity and safety. You’ll supervise resident activities, welcome new residents, assign beds, explain program rules, monitor logs, and maintain a clean, secure, and supportive environment for residents.

The role offers up to $22.00 per hour, including a $1.50 differential on 3rd shift, plus strong benefits, PTO, health coverage, and a retirement plan.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• High school diploma or equivalent.
• Willingness to work early mornings, evenings, and weekends (based on shift choice).
• A background check is required, post-job offer.

Responsibilities

• Create Sanctuary: Supervise resident activities, de-escalate behavioral issues, and keep the environment safe, clean, and secure through light housekeeping and maintenance.
• Keep Things Moving: Welcome new residents, assign beds, explain program rules, monitor supplies, and maintain accurate daily logs/incident reports.
• Be a Guardian: Provide vital awake shift coverage and maintain strict grounds security to protect residents and teammates.
• Have a Voice: Contribute direct feedback on shelter policies to help improve services for the community.

Skills

Compassionate

Customer service

Calm under pressure

Professional demeanor

Strong communication

Education

High school diploma or equivalent

Job description

Description

Make a Real Impact as a Participant Support Specialist (Adult Emergency Shelter)

Location: Manchester, NH

Organization: Families in Transition

Compensation: Up to $22.00/hr. (including shift differentials) + Outstanding Benefits

Ready to do work that actually matters?

At Families in Transition, we aren’t just running a shelter—we are on a mission to prevent and break the cycle of homelessness. We believe in providing dignified housing, innovative solutions, and compassionate care.

We are looking for dedicated, empathetic, and proactive Participant Support Specialists to be the heartbeat of our adult emergency shelter. If you want a job where your presence directly creates a safe, clean, and welcoming sanctuary for vulnerable adults, we want to talk to you.

Choose the Shift That Fits Your Life

We offer competitive base pay with excellent shift differentials for evening and overnight heroes:

• 2nd Shift (Friday–Tuesday): $21.00 / hour (includes $1.00 differential)
• 2nd Shift (Tuesday–Saturday): $21.00 / hour (includes $1.00 differential)
• 3rd Shift (Friday–Tuesday): $22.00 / hour (includes $1.50 differential)
• 3rd Shift (Thursday–Monday): $22.00 / hour (includes $1.50 differential)

Your Role: What You’ll Do

You’ll be on the front lines of community care, ensuring our daily operations run smoothly and our residents feel safe.

• Create Sanctuary: Supervise resident activities, de-escalate behavioral issues, and keep the environment safe, clean, and secure through light housekeeping and maintenance.
• Keep Things Moving: Welcome new residents, assign beds, explain program rules, monitor supplies, and maintain accurate daily logs/incident reports.
• Be a Guardian: Provide vital "awake" shift coverage and maintain strict grounds security to protect residents and your fellow teammates.
• Have a Voice: Contribute direct feedback on shelter policies to help us continuously improve our services for the community.

Requirements

Who You Are (Qualifications)

You don’t need a lifetime of social work to excel here—you just need the right heart and a steady presence.

The Basics:

• Must be at least 18 years old and authorized to work in the US.
• High school diploma or equivalent.
• Willingness to work early mornings, evenings, and weekends (based on shift choice).
• A background check is required, post-job offer. (Note: Families in Transition is a proud "Recovery Friendly" employer).

The Superpowers:

• A compassionate, professional demeanor and a calm head under pressure.
• Excellent customer service skills (you know how to make people feel heard).
• An understanding of housing safety concerns.
• Preferred but not required: An Associate's or Bachelor's Degree.

What’s In It For You? (Our Benefits Package)

We take care of the people who take care of our community. When you join us, you get access to:

• Time to Recharge: Generous Paid Time Off (PTO) policy.
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Financial Security: 403(B) Retirement Savings Plan & Employer-paid Life/Disability Insurance.
• Extra Perks: Employee Assistance Program (EAP), Working Advantage/Tickets at Work discounts, and a 30% employee discount at our Outfitters Thrift Store!

Families in Transition is an Equal Opportunity Employer.