Shelter Front Desk & Guest Services Lead

housingassistance; Barnstable County (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Housing Assistance Corporation is seeking an organized receptionist to oversee daily reception area duties at One Lave Lane Shelter. You will support the Program Director and Operations Director, maintain an organized workspace and ensure services meet agency standards.

Build trusting, respectful client relationships and maintain a safe environment. The role requires HS diploma or equivalent, MA driver's license, and strong MS Word/MS Outlook skills, with excellent communication and multitasking

Qualifications

• HS Diploma or equivalency.
• Valid MA Driver's License.
• Administrative support experience.
• Knowledge of operating standard office equipment.
• Proficiency in MS Word and MS Outlook.
• Excellent communications skills both written and verbal.
• Strong organizational skills with ability to multitask.
• Detail oriented and comfortable working in a fast-paced environment.

Responsibilities

• General office duties.
• Operate standard office equipment.
• Monitor guests as they arrive or leave the property. Ensure all guests sign out when they leave and sign in upon return. Check badges upon each return.
• Issue badges for all guests 14 years old and up.
• Answer phone and direct calls to appropriate staff.
• Assist with the coordination of guest transportation.
• Maintain reception area ensuring the area is tidy and organized at all times.
• Clerical duties as assigned by Operations Director.
• Direct outside agencies or vendors to appropriate locations or staff.
• Assist other team members as required by supervisor.
• Completion of any required paperwork and documentation for above functions.
• Other duties as assigned by Operations Director.

Skills

Administrative support

MS Word

MS Outlook

Communication skills

Organization

Multitasking

Detail oriented

Driver's license

Education

HS Diploma or equivalency

Tools

Office equipment

Job description

Housing Assistance Corporation is seeking an organized receptionist to oversee daily reception area duties at One Lave Lane Shelter. You will support the Program Director and Operations Director, maintain an organized workspace and ensure services meet agency standards.

Build trusting, respectful client relationships and maintain a safe environment. The role requires HS diploma or equivalent, MA driver's license, and strong MS Word/MS Outlook skills, with excellent communication and multitasking