Shelter Desk & Intake Coordinator

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Salvation Army Southern California seeks a Desk Clerk for Zahn Family Emergency Shelter in Los Angeles. You will oversee residents, handle check-ins and discharges, and aid case managers with documentation and discharge follow-ups.

Responsibilities include monitoring safety, updating HMIS data, coordinating with staff, and maintaining a clean, secure, and respectful living environment with flexible hours.

Qualifications

• Must have a High School Diploma or GED; AA/BA preferred.
• Bilingual English/Spanish preferred.
• Strong customer service and communication skills is required.

Responsibilities

• Provide professional, compassionate and safe care for all residents.
• Monitor residents to maintain a safe, quiet and friendly atmosphere.
• Explain rules and procedures to all clients and ensure adherence to policies.
• Complete intakes and update HMIS data as needed.
• Document and report incidents and discharge progress to supervisors.
• Maintain confidentiality and assist with documentation for discharge.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Safety awareness

Documentation

Education

High School Diploma or GED

AA/BA preferred

Job description

The Salvation Army Southern California seeks a Desk Clerk for Zahn Family Emergency Shelter in Los Angeles. You will oversee residents, handle check-ins and discharges, and aid case managers with documentation and discharge follow-ups.

Responsibilities include monitoring safety, updating HMIS data, coordinating with staff, and maintaining a clean, secure, and respectful living environment with flexible hours.