Emergency Shelter Desk Clerk & Case Support

The Salvation Army USA Western Territory; Los Angeles (CA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

The Salvation Army USA Western Territory seeks a Desk Clerk for the Zahn Memorial Family Emergency Shelter. You will oversee resident check-ins and discharges, support case managers with documentation, and track resident progress.

You will also maintain safety, confidentiality, and orderly records to ensure smooth shelter operations. Responsibilities include monitoring residents, processing intakes, updating HMIS data, and coordinating with staff on safety and security.

Qualifications

• High School Diploma or GED required; A.A./B.A. preferred.
• Minimum of one year experience with low-income and/or homeless individuals and families.
• Must possess a valid California Driver's License.
• Bilingual English/Spanish preferred.
• Criminal background check required.

Responsabilités

• Provide professional, compassionate and safe care for residents; respond to client needs promptly and courteously.
• Monitor clients to maintain a safe, quiet, and friendly atmosphere.
• Explain program rules and ensure adherence to procedures.
• Complete intakes and update HMIS data as needed.
• Assist Case Managers with documentation and discharge tracking.

Connaissances

Bilingual English/Spanish

CPR/First Aid

Customer service

HMIS data entry

Formation

High School Diploma

Outils

Valid CA Driver's License

Description du poste

The Salvation Army USA Western Territory seeks a Desk Clerk for the Zahn Memorial Family Emergency Shelter. You will oversee resident check-ins and discharges, support case managers with documentation, and track resident progress.

You will also maintain safety, confidentiality, and orderly records to ensure smooth shelter operations. Responsibilities include monitoring residents, processing intakes, updating HMIS data, and coordinating with staff on safety and security.