Shelter Desk Clerk: Resident Care & Safety

The Salvation Army USA Western Territory; Los Angeles (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

The Salvation Army USA Western Territory seeks a Desk Clerk for the Zahn Memorial Family Emergency Shelter to oversee resident intake, daily notes, and discharge processes. You will work with Case Managers and Program Directors to track resident progress and ensure safety and confidentiality.

Responsibilities include verifying IDs, completing intakes, updating HMIS data, coordinating with staff, and maintaining a clean, secure living area while responding to emergencies with professionalism and

Qualifications

• High School Diploma or GED required; AA/BA preferred.
• At least one year of experience with low-income or homeless individuals.
• Valid California Driver's License (Class C).
• Bilingual English/Spanish preferred.
• Must pass criminal background check.
• Attainment of at least 18 years of age.

Responsibilities

• Provide professional, compassionate and safe care for all residents.
• Monitor residents to maintain a quiet, safe atmosphere.
• Explain rules and ensure adherence to program policies.
• Complete intakes and update HMIS data.
• Maintain security and confidentiality; respond to emergencies.
• Assist Case Managers with documentation and discharge tracking.
• Assist with kitchen duties and cleaning of common areas.
• Work irregular schedules as needed.
• Answer calls professionally and route to appropriate staff.

Skills

Customer service

Bilingual

Teamwork

Adaptability

Education

High School Diploma or GED

AA/BA preferred

Tools

HMIS data entry

Job description

The Salvation Army USA Western Territory seeks a Desk Clerk for the Zahn Memorial Family Emergency Shelter to oversee resident intake, daily notes, and discharge processes. You will work with Case Managers and Program Directors to track resident progress and ensure safety and confidentiality.

Responsibilities include verifying IDs, completing intakes, updating HMIS data, coordinating with staff, and maintaining a clean, secure living area while responding to emergencies with professionalism and