Emergency Shelter Desk Clerk: Compassionate Resident Support

The Salvation Army Southern CA Division; Los Angeles (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Salvation Army Zahn Family Emergency Shelter in Los Angeles is seeking a Desk Clerk to provide oversight of residents, manage check-ins and discharges, and coordinate with Case Managers.

You will assist with documentation, monitor safety, maintain HMIS records, and help with meal and cleaning duties. Requires HS diploma or GED, valid CA driver’s license, English fluency; Spanish bilingual a plus. This is an on-site position with flexible hours.

Qualifications

• High School Diploma or GED required; AA/BA/B.S. highly preferred.
• Must possess a valid Class C California Driver’s License.
• Must pass criminal background check to be eligible for employment.
• Ability to read, write, speak and understand English; bilingual English/Spanish preferred.
• At least 18 years of age.

Responsibilities

• Provide professional, compassionate and safe care for all residents.
• Monitor residents to maintain a safe, quiet and friendly atmosphere.
• Explain rules and procedures to clients and ensure adherence to policies.
• Complete intakes and update HMIS data as needed.
• Assist Case Managers with documentation and tracking of residents.
• Answer calls and direct to appropriate staff in a courteous manner.
• Assist with kitchen duties, cleaning, and donations.
• Maintain security inside and outside the building.
• Work irregular hours as needed.

Skills

Cultural sensitivity

English proficiency

Bilingual English/Spanish

CPR/First Aid

Valid driver’s license

Education

High school diploma or GED

AA/BA preferred

Job description

The Salvation Army Zahn Family Emergency Shelter in Los Angeles is seeking a Desk Clerk to provide oversight of residents, manage check-ins and discharges, and coordinate with Case Managers.

You will assist with documentation, monitor safety, maintain HMIS records, and help with meal and cleaning duties. Requires HS diploma or GED, valid CA driver’s license, English fluency; Spanish bilingual a plus. This is an on-site position with flexible hours.