Emergency Shelter Desk Clerk

The Salvation Army USA Western Territory; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Desk Clerk for the Zahn Family Emergency Shelter. You will oversee resident check-ins and discharges, assist case managers with documentation, and report on resident progress to the Program Manager and Case Managers.

You will perform intake, update HMIS data, maintain security, and coordinate with staff to ensure a safe, respectful environment for residents with attention to confidentiality and compliance with TSA policies.

Qualifications

• High School Diploma or GED required; A.A. or B.A./B.S. highly preferred.
• Valid California Driver's License (Class C).
• Bilingual English/Spanish preferred.
• Criminal background check required.
• Must be 18 years of age or older.

Responsibilities

• Provide professional, compassionate, and safe care for all residents.
• Monitor clients to maintain a safe, quiet, and friendly atmosphere.
• Explain rules and procedures to clients.
• Ensure adherence to program policies and procedures.
• Complete intakes and maintain resident files.
• Enter and update HMIS data as needed.
• Maintain security inside and outside the building.
• Respond promptly to emergency situations.

Skills

Cultural sensitivity

homelessness awareness

TB testing

Infection control

CPR/First Aid

Education

High school diploma or GED

AA/BA preferred

Job description

The Salvation Army USA Western Territory is seeking a Desk Clerk for the Zahn Family Emergency Shelter. You will oversee resident check-ins and discharges, assist case managers with documentation, and report on resident progress to the Program Manager and Case Managers.

You will perform intake, update HMIS data, maintain security, and coordinate with staff to ensure a safe, respectful environment for residents with attention to confidentiality and compliance with TSA policies.