Shelter Client Support & Safety Advocate

First-Step-Communities; North Highlands (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

First Step Communities seeks a Client Support Associate (CSA) in Sacramento. CSAs monitor clients, maintain safety, and resolve conflicts to help end homelessness.

You will build rapport with clients, connect them with resources, and support daily activities across the campus, including meals and check-ins. This full-time, in-person role requires teamwork, strong communication, and the ability to work outdoors in varying weather. Weekend shifts may be required.

Qualifications

• Driver's license or government ID required.

Responsibilities

• Monitor and guide guests from intake to shelter/cabins.
• Maintain focus to perform essential job functions safely.
• Exercise sound judgment in time-sensitive situations.
• Regulate emotions and stay professional with clients and staff.
• Process information, prioritize tasks, and adapt to changing circumstances.
• Ensure clients and visitors check in/out.
• Keep safety watch day and night and lead conflict resolution.
• Assist guests as needed.
• Escalate abuse/neglect of vulnerable individuals.
• Help clients access possessions and exit procedures.
• Distribute meals and process donations.
• Disinfect and clean beds/cabins; manage client belongings.
• Perform facility maintenance and log daily activity.
• Attend regularly and be reliable.
• Work outdoors in varying weather.
• Other tasks as assigned.

Job description

First Step Communities seeks a Client Support Associate (CSA) in Sacramento. CSAs monitor clients, maintain safety, and resolve conflicts to help end homelessness.

You will build rapport with clients, connect them with resources, and support daily activities across the campus, including meals and check-ins. This full-time, in-person role requires teamwork, strong communication, and the ability to work outdoors in varying weather. Weekend shifts may be required.