Shelter & Client Support Specialist

First Step Communities; North Highlands (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

First Step Communities is seeking a Client Support Associate (CSA) to help guide residents through the program site, maintain safety, and support daily operations.

As part of a collaborative team, CSAs perform basic cleaning, assist with conflict resolution, monitor check-ins, and help connect clients with resources they need to progress toward housing stability.

This in-person, on-call role emphasizes compassion, reliability, and strong communication to support a community-centered mission.

Qualifications

• On-call, full-time reliability required.
• Ability to work outdoors in varying weather conditions.
• Strong interpersonal skills and ability to de-escalate conflicts.

Responsibilities

• Monitor guest flow and direct clients to program areas.
• Maintain safety watches day and night per shift.
• Assist with meals, donations, and daily logs.

Job description

First Step Communities is seeking a Client Support Associate (CSA) to help guide residents through the program site, maintain safety, and support daily operations.

As part of a collaborative team, CSAs perform basic cleaning, assist with conflict resolution, monitor check-ins, and help connect clients with resources they need to progress toward housing stability.

This in-person, on-call role emphasizes compassion, reliability, and strong communication to support a community-centered mission.