Shelter Client Services & Adoption Counselor

Pets In Need; Redwood City (CA); On-site; USD 22,000 - 29,000; Part time

Job summary

Pets In Need in Redwood City, CA is seeking a dynamic CSR / client services coordinator to greet visitors, answer inquiries, and support shelter programs. This role is the first point of contact by email, phone, or in person, and requires excellent customer service, strong interpersonal skills, and the ability to multitask.

You will assist with adoption inquiries, event outreach, process fees and donations, and help maintain a welcoming environment for clients, volunteers, and staff across the

Qualifications

• Excellent customer service record with professional communication skills.
• Ability to greet visitors warmly and respond to inquiries accurately.
• Experience supporting shelter programs and event coordination is a plus.

Responsibilities

• Greet all visitors, volunteers, staff, and donors at the shelter with courtesy.
• Respond to inquiries in writing, over the phone, and in person in a professional manner.
• Collect fees for PIN services and solicit donations to support fundraising goals.
• Attend onsite or off-site events to promote animals and PIN services.
• Train staff/volunteers and assist with other duties as needed.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Multitasking

Professionalism

Tools

Microsoft Office

Job description

Pets In Need in Redwood City, CA is seeking a dynamic CSR / client services coordinator to greet visitors, answer inquiries, and support shelter programs. This role is the first point of contact by email, phone, or in person, and requires excellent customer service, strong interpersonal skills, and the ability to multitask.

You will assist with adoption inquiries, event outreach, process fees and donations, and help maintain a welcoming environment for clients, volunteers, and staff across the