Pet Care & Client Services Advocate

Nevada Humane Society; Carson City, Northern (NV, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Nine paid holidays

Pet-focused benefits

Free and reduced-cost pet adoptions

Job summary

Nevada Humane Society in Carson City seeks a dedicated Client Services Representative to be the first point of contact for the public, delivering compassionate, professional service across multiple channels. You will assist with surrenders, licensing, reclaim processes, adoptions, and daily shelter operations, supporting life-saving outcomes for pets and families.

This full-time role requires strong communication, empathy, and data accuracy, with the Carson Campus handling animal services and

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or hospitality preferred.
• Public relations and customer service skills essential.

Responsibilities

• Serve as the first contact for the public, delivering compassionate, professional service.
• Triage inquiries, schedule surrender appointments, and coordinate with staff to help pets and families.
• Process animal licensing, reclaim stray animals, and support veterinary/HEO operations as needed.
• Maintain accurate shelter software records and handle daily administrative tasks.

Skills

Customer service

Public relations

Verbal communication

Written communication

Observational skills

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Nevada Humane Society in Carson City seeks a dedicated Client Services Representative to be the first point of contact for the public, delivering compassionate, professional service across multiple channels. You will assist with surrenders, licensing, reclaim processes, adoptions, and daily shelter operations, supporting life-saving outcomes for pets and families.

This full-time role requires strong communication, empathy, and data accuracy, with the Carson Campus handling animal services and