Pet Adoption & Client Services Specialist

Nevada Humane Society; Carson City (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer-paid medical & vision premium

Paid Time Off starting day one

Nine paid holidays

Pet-focused perks (free vaccines, spay

Adoption discounts and employee pet_福利

Job summary

Nevada Humane Society’s Carson Campus seeks a Client Services Representative to be the first contact for the public, delivering compassionate, professional service and guiding people through surrender, licensing, reclaim, and adoption processes.

You will support Animal Services at the Carson City campus, coordinate with Humane Enforcement Officers, schedule appointments, process documentation, and maintain shelter software accuracy while ensuring a positive experience for pets and people.

Qualifications

• High School Graduate or equivalent.
• Prior experience in customer service or hospitality field.
• 18 years of age or older.
• Valid Driver's License with registration and insurance for personal vehicles.

Responsibilities

• Serve as the first point of contact for the public, providing compassionate, professional customer service.
• Triage incoming animals and customers, determine needed services and provide options or resources.
• Schedule and process surrender appointments with complete documentation.
• Counsel potential adopters to ensure the right pet match and complete adoption procedures.
• Check-in and check-out patients for veterinary appointments and related services.
• Manage multi-line phone system and respond to emails professionally and promptly.

Skills

Customer service

Public relations

Communication

Education

High School Diploma

Job description

Nevada Humane Society’s Carson Campus seeks a Client Services Representative to be the first contact for the public, delivering compassionate, professional service and guiding people through surrender, licensing, reclaim, and adoption processes.

You will support Animal Services at the Carson City campus, coordinate with Humane Enforcement Officers, schedule appointments, process documentation, and maintain shelter software accuracy while ensuring a positive experience for pets and people.