Shelter Case Manager, Pathway of Hope

The Salvation Army USA Southern Territory; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Salvation Army USA Southern Territory in Concord, NC seeks a Case Manager for Pathway of Hope to provide crisis intervention and manage shelter clients. The role involves developing actionable service plans, coordinating with community resources, and guiding interns within the shelter environment.

The incumbent will supervise monitors, ensure adherence to policies, and maintain documentation to meet agency and funder requirements. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's degree in Social Work, Behavioral Science, or related field.
• Experience with crisis intervention and case management preferred.
• Experience maintaining case notes and client records.

Responsibilities

• Provide crisis intervention and case management for shelter clients.
• Develop and monitor service plans addressing homelessness causes.
• Coordinate with community resources to support client goals.
• Supervise interns and train volunteers at the shelter.
• Maintain required documentation meeting guidelines.

Skills

Crisis intervention

Case management

Community resources

Effective communication

Client interviewing

Documentation

Education

Bachelor's degree in Social Work or related field

Job description

The Salvation Army USA Southern Territory in Concord, NC seeks a Case Manager for Pathway of Hope to provide crisis intervention and manage shelter clients. The role involves developing actionable service plans, coordinating with community resources, and guiding interns within the shelter environment.

The incumbent will supervise monitors, ensure adherence to policies, and maintain documentation to meet agency and funder requirements. Strong organizational and communication skills are essential.