Shelter Case Manager — Family Services & Impact

Metropolitan Ministries; Holiday (FL); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health, vision, dental plans

PTO and holidays

401k with employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Training & career development

YMCA membership

Job summary

Metropolitan Ministries is seeking a full-time Housing Case Manager to provide in-office case management for families in the residential shelter program. You will assess needs, develop support plans, and ensure confidential data handling in HMIS (Unity).

You will coordinate groups, monitor monthly updates, and collaborate with service providers to maximize family stability and independence. Strong communication and bilingual abilities are highly valued.

Qualifications

• Bachelor’s degree in Social Work or Human Services preferred.
• Experience with homelessness and mental health/substance abuse issues preferred.
• Bilingual Spanish preferred.

Responsibilities

• Provide weekly case-management for clients in the Residential Shelter Program.
• Maintain client records and HMIS data with confidentiality.
• Coordinate Sanctuary groups and conduct monthly follow-ups.
• Prepare reports for funders and ensure grant outcomes.
• Deliver training to Interns and participate in team meetings.
• Engage with community partners to support self-sufficiency.
• Uphold professional boundaries and data quality.
• Monitor grant requirements and exits/entry data.
• Support program targets and participate in events.

Skills

Bilingual Spanish

Interpersonal skills

Oral & written communication

MS Word & Excel

Teamwork

Detail oriented

Education

Bachelor’s degree in Social Work or Human Services

Tools

HMIS (Unity)

Job description

Metropolitan Ministries is seeking a full-time Housing Case Manager to provide in-office case management for families in the residential shelter program. You will assess needs, develop support plans, and ensure confidential data handling in HMIS (Unity).

You will coordinate groups, monitor monthly updates, and collaborate with service providers to maximize family stability and independence. Strong communication and bilingual abilities are highly valued.