Shelter Care Specialist (Residential Program)

Hamilton Families; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Wellness benefits

Commuter benefits

Paid time off

Job summary

Hamilton Families in San Francisco seeks a Residential Program Aide to support the Shelter Program team. You will help maintain a safe environment, greet participants, and assist with daily operations in a facility serving unhoused families.

The role reports to the Shelter Manager and involves rounds, intake support, basic kitchen duties, and front desk tasks. A passion for serving families and strong communication are essential.

Qualifications

• Excellent communication skills.
• Bilingual abilities, especially Spanish, a plus.
• Highly organized and able to work independently.

Responsibilities

• Maintain shift coverage, supervision, and a safe environment for participants.
• Enforce applicable policy and safety procedures; limit facility access to staff and authorized visitors.
• Respond to emergencies and coordinate with staff, police, fire, and medical personnel as needed.
• Interact with participants to share information, provide supplies, and maintain confidentiality.
• Provide front desk and reception duties; relay messages and share information about services.
• Conduct regular rounds of the facility and assist in preparing units for incoming families.
• Perform daily cleaning, kitchen duties, and upkeep of community areas.
• Maintain cooperative, respectful workplace aligned with HF policies.
• Provide varying shift coverage as needed.
• Other duties as requested.

Skills

Excellent communication skills

Bilingual abilities (Spanish a plus)

Highly organized

Microsoft Office Suite

Tools

Microsoft Office

Job description

Hamilton Families in San Francisco seeks a Residential Program Aide to support the Shelter Program team. You will help maintain a safe environment, greet participants, and assist with daily operations in a facility serving unhoused families.

The role reports to the Shelter Manager and involves rounds, intake support, basic kitchen duties, and front desk tasks. A passion for serving families and strong communication are essential.