Shelter Care Specialist: Compassionate Housing Support

Lantern Community Services Inc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Lantern Community Services Inc in Queens, NY is seeking diligent Residential Aides for a shelter program. You will provide direct client services and serve as the link between Case Management staff and clients.

Candidates should have 2 years in a shelter/patient care setting, basic computer skills, and crisis intervention ability. This on-site role involves intake processing, activity planning, safety logging, and meal service.

Qualifications

• High School Diploma, HSE, or GED required.
• 2 years of experience working in a shelter setting, security, customer service, hospital patient care, etc. Preferred
• Food handler's certification required or willingness to obtain in 3 months.
• Must be adept and comfortable with crisis intervention.
• Basic Computer Skills
• Strong interpersonal and communication skills.
• Ability to get along with clients of various cultures and backgrounds.
• Strong problem-solving skills.
• Proven organization and logistical skills.
• Ability to respond to and assess urgent situations

Responsibilities

• Fosters a nurturing and welcoming environment for clients.
• Processes new client intakes, including completion of preliminary documentation, orientation to facility, laundering of belongings, and bed assignments.
• Assists in the planning and organization of recreational activities, events, and outings.
• Informs appropriate program staff of any issues that may affect the health and safety of clients or staff.
• Maintains daily log, visitor and client sign-ins, and other record keeping.
• Utilizes Safe Crisis Management in working collaboratively with Shift Supervisor and Security Staff to respond to incidents; Completes incident documentation as required.
• Completes electronic shift summaries and generates daily client census & curfew violation reports.
• Serves meals to clients at breakfast, lunch and/or dinner.
• Conducts fire drills and generates documentation as required.
• On some occasions, our clients will need assistance being escorted to appointments and ensuring compliance with shelter rules and regulations.
• Conducts routine inventory of equipment and supplies.
• Performs other duties as assigned by the Shift Supervisor or other supervisory staff.

Skills

Crisis intervention

Interpersonal communication

Computer skills

Problem-solving

Organizational skills

Diversity sensitivity

Urgent situation response

Education

High School Diploma / HSE / GED

Job description

Lantern Community Services Inc in Queens, NY is seeking diligent Residential Aides for a shelter program. You will provide direct client services and serve as the link between Case Management staff and clients.

Candidates should have 2 years in a shelter/patient care setting, basic computer skills, and crisis intervention ability. This on-site role involves intake processing, activity planning, safety logging, and meal service.