Shelter Support Specialist - Residential Aide

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Lantern Community Services, Inc. is seeking diligent Residential Aides for all shifts at our single adult male shelter in Ozone Park, Queens, NY. Staff provide direct services to shelter clients and act as the primary link between Case Management/Housing staff and clients.

Required are a high school diploma or equivalent, crisis intervention ability, basic computer skills, and strong interpersonal communication. Food handler certification is preferred or obtainable within 3 months.

Qualifications

• High School Diploma, HSE, or GED required.
• 2 years of shelter setting, security or client-facing experience preferred.
• Food handler's certification required or willingness to obtain in 3 months.
• Must be adept and comfortable with crisis intervention.
• Basic computer skills.
• Strong interpersonal and communication skills.
• Ability to get along with clients of various cultures and backgrounds.
• Strong problem-solving and organizational/logistical skills.
• Ability to respond to and assess urgent situations.

Responsibilities

• Fosters a nurturing and welcoming environment for clients.
• Processes new client intakes, including documentation, orientation, belongings, and bed assignments.
• Assists in planning and organizing recreational activities, events, and outings.
• Informs program staff of issues affecting health and safety of clients or staff.
• Maintains daily log, visitor and client sign-ins, and other records.
• Utilizes Safe Crisis Management with Shift Supervisor and Security Staff to respond to incidents; completes incident documentation.
• Completes electronic shift summaries and generates daily client census and curfew reports.
• Serves meals to clients at breakfast, lunch and/or dinner.
• Conducts fire drills and generates documentation as required.
• Escorts clients to appointments and enforces shelter rules as needed.
• Conducts routine inventory of equipment and supplies.
• Performs other duties as assigned by the Shift Supervisor or supervisory staff.

Skills

Interpersonal skills

Crisis intervention

Problem-solving

Organization and logistics

Basic computer skills

Bilingual English/Spanish

Education

High School Diploma/HSE/GED

Food handler's certification

Job description

Lantern Community Services, Inc. is seeking diligent Residential Aides for all shifts at our single adult male shelter in Ozone Park, Queens, NY. Staff provide direct services to shelter clients and act as the primary link between Case Management/Housing staff and clients.

Required are a high school diploma or equivalent, crisis intervention ability, basic computer skills, and strong interpersonal communication. Food handler certification is preferred or obtainable within 3 months.