Bronx Residential Aide — Shelter & Client Support

Lantern Community Services Inc; New York (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Lantern Community Services Inc in the Bronx, NY is seeking a dedicated Residential Aide to support the new women’s shelter in the Bronx. This full-time role offers day, evening, and overnight shifts with weekend work as needed.

You will provide direct services to shelter clients, coordinate with case management, and help with intake, daily logs, meals, and safety procedures. Salary ranges from $21.98 to $27.47 per hour, with equal opportunity employment.

Qualifications

• High School Diploma, HSE, or GED required.
• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Basic computer proficiency and strong organizational abilities.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Job description

Lantern Community Services Inc in the Bronx, NY is seeking a dedicated Residential Aide to support the new women’s shelter in the Bronx. This full-time role offers day, evening, and overnight shifts with weekend work as needed.

You will provide direct services to shelter clients, coordinate with case management, and help with intake, daily logs, meals, and safety procedures. Salary ranges from $21.98 to $27.47 per hour, with equal opportunity employment.