Shelter and Housing Triage Specialist, FOH, Springfield

Clinical & Support Options, Inc.; Springfield (MA); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Competitive salaries

Full health and dental coverage

Ample paid time off

403B retirement savings plan

Employee referral bonuses

Job summary

A leading behavioral health organization in Springfield is seeking a part-time Shelter and Housing Triage Specialist. This role connects homeless individuals with services and housing while managing the front desk. Candidates are expected to have a High School Diploma, with a college degree preferred, and experience in community resources is advantageous. The position offers competitive salaries and comprehensive benefits in a supportive work environment.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• Experience with community resources preferred.

Responsibilities

• Connect homeless individuals with services and housing.
• Manage the front desk to triage individuals seeking shelter.
• Provide regular feedback to CES team members regarding the Housing Triage process.

Skills

Computer proficiency

Experience with community resources

Education

High School Diploma or equivalent

College degree

Job description

Shelter and Housing Triage Specialist, FOH, Springfield

Clinical & Support Options, Inc. is seeking a part-time Shelter and Housing Triage Specialist for our shelter, Friends of the Homeless (FOH) in Springfield.

This position will connect homeless individuals with services and housing, whether they are in shelter or not in shelter. The role also manages the front desk to triage individuals seeking shelter, make referrals and assign guests to case managers.

This is a weekend position.

Responsibilities:

• Screen homeless individuals that provide consent using the VI-SPDAT screening tool as well as the housing Match Initiation Form (MIF) and enter all information into a shared data platform.
• Assign individuals to a Housing Navigator: assign shelter guests to the Housing Navigator at FOH and non-shelter guests to Housing Navigators in the community.
• Work closely with the Coordinated Entry System (CES) and FOH programming teams, and collaborate with other CES providers in assigning Housing Navigators.
• Be familiar with overall performance goals of CES, the Shelter and Housing Triage Specialist role, and how homeless individuals may fully utilize the CES.
• Provide regular feedback to CES team members regarding the Housing Triage process.

Requirements:

• High School Diploma or equivalent (required)
• College degree (preferred)
• Computer proficiency
• Experience with community resources and similar populations (preferred)
• Valid driver's license and reliable transportation

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

CSO is an Equal Opportunity Employer.