Relief Shelter Counselor, Northampton

Clinical and Support Options, Inc; Northampton (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Clinical and Support Options, Inc. (CSO) seeks Shelter Counselors for the Northampton shelter to provide triage and intake interviews, document services, support bed and meal assignments, and engage guests in a safe, supervised environment. You will work with staff to ensure smooth operations during your shift.

Starting pay is $18.50/hour. Candidates should have a Bachelor’s (preferred) or a Diploma/Associate in Human Services with relevant experience, plus computer proficiency and a valid

Qualifications

• Bachelor's degree preferred in a related field.
• High School Diploma or Associate's degree with experience in Human Services.
• Human Services related work or internship preferred.
• Computer proficiency is required.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet, communicate and respond to Shelter visitors and guests with respect and sensitivity.
• Provide a safe, sanitary and dignified environment for shelter guests.
• Coordinate evening and overnight activities including bed assignments, meals, and safety assessments.
• Process intake documentation and basic demographics for records and referrals.
• Comply with shelter rules and communicate policies to guests.
• Maintain guest files and communicate with staff via reports.
• Build relationships, meet basic needs and assist with problem solving.
• Support guests in crisis by engaging with care systems and CSO services.
• Conduct room and bag checks and remove dangerous items.
• Stay awake and alert during shifts and complete guest intakes and annuals in the ECR system.
• Perform shift duties, manage guest belongings, and supervise chores and rounds.
• Document incident reports and update guest charts in the ECR system.

Education

Bachelor's degree (preferred)

High School Diploma or Associate's degree with experience in Human Services

Human Services related work or internship (preferred)

Computer proficiency

Valid driver's license and reliable transportation

Job description

CSO is looking for Relief Counselors for Friends of the Homeless in Northampton.

Shelter Counselors provide initial triage and intake interviews for people seeking and accessing shelter; document and advise about services available and needed; support bed assignments, meal supports, onsite activities, and general guest engagement; document client interactions and shift work; work with staff and guests to maintain a safe and supervised shelter environment, and facilitate the efficient and effective operation of the shelter during assigned shift.

Starting pay: $18.50/hour

As a Shelter Counselor:

You Will:

• Greet, communicate and respond to Shelter visitors and guests by demonstrating respect and sensitivity to all individuals
• Empower our shelter guests by providing them with a safe, sanitary, and dignified environment.
• Coordinate evening and overnight activities including bed assignments, meals, and safety assessments
• Coordinate shelter access through the intake process ensuring all needed documentation has been obtained including basic demographics for record keeping and referral purposes
• Comply with and communicate all shelter rules, policies and procedures to shelter guests
• Maintain and update guest files, and clearly communicate with other shelter staff through written and verbal reports
• Focus on building relationships with guests; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions and assisting with problem solving, while demonstrating empathy and acceptance
• Support guests in times of urgency or crisis to engage with systems of care, including CSO nursing and behavioral health services, making effort to divert from the use of 911 whenever possible
• Conduct room and bag checks. Assess for safety and remove all dangerous/illegal items.
• Be awake and alert at all times
• Complete necessary guest intakes & annuals via Electronic Client Records system and update as required
• Perform a variety of duties depending on shift; ensures guests belongings are properly stored and not excessive, guests are up on time/go to bed on time, adhere to lights out, enforces performance of daily chores scheduled during shifts, performs rounds every ½ hour of dorm(s) and bathroom as well as hourly outside to ensure integrity of facility. Report findings, contact notes in the Electronic Records system
• Document incident reports, when needed
• Maintain and update guest charts in Electronic Client Records system, and clearly communicate with other shelter staff through written and verbal reports; utilize the shift report in Electronic Records system to summarize relevant events of each shift
• May coordinate and participate in a variety of social support groups, such as; orientation, house meetings, activities/events designed to meet guest's needs

Your Background:

• Bachelor's degree (preferred)
• High School Diploma or Associate's degree with experience working in the Human Services field
• Human Services related work or internship (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more