Relief Shelter Shift Supervisor, Greenfield

Clinical & Support Options, Inc.; Greenfield (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Training in various skills

Supportive team culture

Job summary

A behavioral health organization in Greenfield is seeking a Relief Shelter Shift Supervisor to coordinate activities and ensure a nurturing environment in a shelter. Candidates should have an Associate's Degree, 1-2 years of experience with at-risk populations, and strong communication skills. The organization offers a collaborative environment and values positive and respectful interactions among staff.

Qualifications

• 1-2 years related experience with homeless or at-risk population.
• Valid driver's license and reliable transportation.

Responsibilities

• Review shelter files and documentation for accuracy and completeness.
• Maintain various reports and deliver documentation timely.
• Support interviews, hiring and training of employees.
• Assess staffing needs and coordinate appropriate training.
• Provide guidance on employee related matters.
• Supervise assigned staff and ensure compliance with policies.

Skills

Knowledge of de-escalation methods

Communication skills

Maintain appropriate boundaries

Bilingual

Education

Associate's Degree or equivalent

Job description

Join to apply for the Relief Shelter Shift Supervisor, Greenfield role at Clinical & Support Options, Inc.

CSO is looking for a Relief Shift Supervisor for our shelter, Friends of the Homeless, in Greenfield. The Shelter Shift Supervisor will oversee, facilitate and coordinate the activities of staff during the hours of shelter operation. This position works with management and staff to provide a safe, secure, and nurturing environment for shelter's guests.

Responsibilities

• Review shelter files, notes, records, reports, logs, medication records and other documentation for accuracy, completeness and use of proper procedures as defined by the agency's policy
• Prepare and maintain various reports such as progress reports, update records; collect, prepare and deliver required reports, records and documentation to appropriate administrative department in a timely manner
• Support Interviews, hiring and training for employees as needed and in collaboration with supervisor; supervise assigned staff, explaining and ensuring compliance with program's shelter policies, procedures and regulations
• Assess staffing needs and plan, develop and coordinate appropriate training
• Support the schedule development and staff work assignments. Work with supervisor, plan and evaluate employee's performance
• Provide guidance for all other routine employee related matters within the shelter

Your Background

• Associate's Degree or equivalent from two-year college or one to two years related experience with homeless or at-risk population
• Knowledge of de-escalation (conflict resolution) methods, communication and maintaining appropriate boundaries
• Knowledge of community and social agencies for the homeless
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA

Note: This posting includes standard job introduction and qualifications; additional postings listed on the page are not part of this role.