Housing Case Worker, LTH, Springfield

Clinical & Support Options, Inc.; Springfield (MA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Competitive salaries

Full health and dental coverage

Flexible work environment

Employee referral bonuses

403(b) retirement savings plan

Job summary

A behavioral health organization in Massachusetts seeks a Housing Case Worker for their Low Threshold Housing program in Springfield. This role focuses on supporting tenants to attain self-sufficiency and retain permanent housing through advocacy, resource coordination, and collaborative work with service providers. Candidates should have relevant experience, a college degree is preferred, and proficiency in computer skills is required. The organization offers competitive salaries, full health coverage, and a supportive work environment.

Qualifications

• Experience in the Human Services field is preferred.
• Proficiency in computer skills required.
• A valid driver's license and reliable transportation are necessary.

Responsibilities

• Coordinate tenant assessments for eligibility and needs.
• Assist tenants in developing self-sufficiency plans.
• Monitor tenant progress towards their established goals.
• Connect tenants with community resources and services.
• Advocate for tenants with various service providers.

Skills

Bilingual candidates

Human Services experience

Computer proficiency

Valid driver's license

Education

College degree in relevant field

Job description

Housing Case Worker, LTH, Springfield

Clinical & Support Options, Inc.

CSO is looking for a Housing Case Worker for our Low Threshold Housing program in Springfield. The Housing Case Worker coordinates and monitors the assessment, housing planning process and follow-up for each tenant of the agency's supportive housing program as assigned. This role serves as advocate, liaison and support for tenants and is part of the agency service team, providing a safe haven for tenants to address barriers to self‑sufficiency.

Starting Salary: $38,000-$44,000/year

You Will

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self‑sufficiency and to retain/secure permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives.
• Maintain and update tenant information into agency's computer database system.
• Provide resources/assistance for tenants in budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs.
• Coordinate with local probation or parole to assist in supporting stabilization of program participants, as applicable.
• Provide referrals and connection to community resources to support tenants, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate.
• Assist in collection of rents as appropriate; ensure tenant has plan for paying rent and maintaining stability.
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed.
• Advocate for tenants with other service providers, including federal, state and city agencies and other non‑profits; provides referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare).
• Provide community‑based services to support tenants; transports tenants as appropriate/directed.
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants.
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates. Attend inter‑agency meetings as required.

Your Background

• College degree in relevant field (preferred).
• Experience in the Human Services field.
• Computer proficiency.
• Valid driver’s license and reliable transportation.

Bilingual candidates are strongly encouraged to apply.

Values We Seek

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively priority setting.
• Conscientious – taking accountability and applying feedback.

What We Offer

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403(b) retirement savings plan, employee referral bonuses, group‑rate supplemental insurances, a premier employee assistance program, personal cell‑phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi‑disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities! CSO was voted a “Healthcare Industry Top Workplace” in 2023 and 2024. We are the fastest‑growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out! CSO offers training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA.