Shelter Advocate - Crisis Support & Client Care

Crossroads Rhode Island; Providence (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Crossroads Rhode Island is seeking a Shelter Advocate to assist the Shelter Supervisor with daily shelter operations, prepare rooms for clients, and monitor showers and laundry across Providence locations.

The role requires a High School Diploma or GED and experience in human services is preferred. Bilingual Spanish is a plus. You’ll help enforce program guidelines, support clients, and respond promptly to safety concerns within a high-stress shelter environment.

Qualifications

• High School Diploma or G.E.D. required.
• Experience in Human Services or related field preferred.

Responsibilities

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Ensure clients are complying with program guidelines and procedures.
• Delivers services with safety, respect, and effectiveness.
• Assess client needs and help in every manner practical.
• Monitors client behavior. Follows all policies and procedures of the organization.
• Review policy & guidelines with clients at time of entrance.
• Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
• Monitors and maintains shower and laundry schedules.
• Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
• Checks daily activities and chores as assigned to clients.
• Perform daily meal and occupancy counts.
• Perform daily room checks.
• Prepare intake packages.
• Receive and put away donations on your shift.
• Assist in room cleaning and house laundry.
• Perform other duties as assigned by the case manager or director.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.

Skills

Bilingual Spanish

Teamwork

Customer service

Flexibility

Multitasking

Confidentiality

Empathy

Verbal intelligence

Numerical intelligence

Basic computer skills

Education

High School Diploma or G.E.D.

Job description

Crossroads Rhode Island is seeking a Shelter Advocate to assist the Shelter Supervisor with daily shelter operations, prepare rooms for clients, and monitor showers and laundry across Providence locations.

The role requires a High School Diploma or GED and experience in human services is preferred. Bilingual Spanish is a plus. You’ll help enforce program guidelines, support clients, and respond promptly to safety concerns within a high-stress shelter environment.