Shelter Advocate

Crossroads Rhode Island; Providence (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Crossroads Rhode Island is seeking a Shelter Advocate to assist the Shelter Supervisor with daily shelter operations, prepare rooms for clients, and monitor showers and laundry across Providence locations.

The role requires a High School Diploma or GED and experience in human services is preferred. Bilingual Spanish is a plus. You’ll help enforce program guidelines, support clients, and respond promptly to safety concerns within a high-stress shelter environment.

Qualifications

• High School Diploma or G.E.D. required.
• Experience in Human Services or related field preferred.

Responsibilities

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Ensure clients are complying with program guidelines and procedures.
• Delivers services with safety, respect, and effectiveness.
• Assess client needs and help in every manner practical.
• Monitors client behavior. Follows all policies and procedures of the organization.
• Review policy & guidelines with clients at time of entrance.
• Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
• Monitors and maintains shower and laundry schedules.
• Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
• Checks daily activities and chores as assigned to clients.
• Perform daily meal and occupancy counts.
• Perform daily room checks.
• Prepare intake packages.
• Receive and put away donations on your shift.
• Assist in room cleaning and house laundry.
• Perform other duties as assigned by the case manager or director.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.

Skills

Bilingual Spanish

Teamwork

Customer service

Flexibility

Multitasking

Confidentiality

Empathy

Verbal intelligence

Numerical intelligence

Basic computer skills

Education

High School Diploma or G.E.D.

Job description

Description

Position: Shelter Advocate

Reports to: Shelter Supervisor

Purpose of the Position: To assist shelter supervisor with daily shelter operations. Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items. Monitors and maintains shower and laundry schedules. Maintains order and assists in keeping all assigned areas clean and free of spills, trash, and safety hazards. Checks daily activities and chores assigned to clients.

Available Shifts & Locations:

Family Center- Providence

Part-time 2nd shift 4pm Sat & Sun

Full-time 3rd shift Monday-Friday

Domestic Violence Shelter

Per diem only

Women's Shelter- Providence

Part-time 2nd shift 3pm-11pm Sat & Sun (2 positions)

Men's Shelter -Harrington Hall- Cranston

Part-time Wed,Fri,Sat & Sun 5pm-11pm

Part-time Tue,Thu,Fri & Sat 5pm-11pm

Hartford Ave- Providence

Part-time 2nd shift 3pm-11pm Sat & Sun

Part-time 3rd shift 11pm-7am Sat & Sun

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Ensure clients are complying with program guidelines and procedures.
• Delivers services with safety, respect, and effectiveness.
• Assess client needs and help in every manner practical.
• Monitors client behavior. Follows all policies and procedures of the organization.
• Review policy & guidelines with clients at time of entrance.
• Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
• Monitors and maintains shower and laundry schedules.
• Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
• Checks daily activities and chores as assigned to clients.
• Perform daily meal and occupancy counts.
• Perform daily room checks.
• Prepare intake packages.
• Receive and put away donations on your shift.
• Assist in room cleaning and house laundry.
• Perform other duties as assigned by the case manager or director.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.

Requirements

Education and Experience:

• High School Diploma or G.E.D. required.
• Experience in Human Services or related field preferred.

Knowledge, Skills, and Abilities:

• Bi-Lingual in Spanish a plus.
• Ability to work in a fast-paced environment. Ability to work well in a team. Must work well under pressure.
• Excellent customer service skills.
• Committed to working with the homeless and disconnected population.
• Must be flexible.
• Ability to multitask.
• Ability to maintain confidentiality in all aspects of the work environment.
• Requires verbal and numerical intelligence.
• Basic computer knowledge.
• Must possess a high degree of common sense.
• Must be empathetic and caring.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening.
• Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/