Shelter Advocate & Crisis Support Specialist

Transition Projects; Portland (OR); On-site; USD 34,000 - 36,000; Full time

Job summary

Transition Projects is seeking a Residential Advocate to support Rockwood Bridge Shelter in Portland, OR. The role focuses on safety, information and crisis intervention for participants in emergency shelters.

It requires 2 years of work experience, knowledge of homelessness issues, and bilingual English/Spanish preferred. The position is full-time, non-exempt, with shift: Fri-Sun 7:30pm-8:00am, wage $25.00/hour plus $1.00 grave shift differential and eligible for a language differential.

Qualifications

• 2 years of consistent work experience (in any field).
• Demonstrated understanding of the issues surrounding homelessness, chemical dependency, domestic violence and sexual assault.
• Demonstrated ability to work independently. Ability to appropriately assess a situation and take corrective action as necessary.
• Knowledge of services available to low-income and homeless persons in Multnomah County through Transition Projects and other agencies or the demonstrated ability to obtain such knowledge.
• Demonstrated ability to provide crisis intervention and to follow procedure in crisis situations.
• Written and verbal communication skills. Good computer skills. Ability to use web-based data collection program.

Responsibilities

• Supervise shelter activities to ensure the safety of participants.
• Maintain working knowledge of agency programs, services, and community resources.
• Provide advocacy, information, and referral services to participants.
• Assure cleanliness, sanitation, and upkeep of facility, performing minor maintenance and cleanup duties as necessary or requested.
• Facilitate problem solving and provide crisis intervention services.
• Responsible for knowing and following policies and procedures, including program, agency and building specific policies.
• Responsible for knowing and following procedures in emergencies and critical incidents.
• Responsible for maintaining accurate logs, shift reports, and participant records, both manually and using web-based program.
• Maintain confidentiality of participants, staff, and agency.
• Coordinate with agency staff to ensure consistent delivery of services.
• Attend agency and program staff meetings.
• Supervise participant chore assignments.
• Perform urinalysis and breathalyzer testing on participants when requested.
• Rotate through assigned Post Positions if applicable.
• May be required to work at a temporarily reassigned location during a shift to provide coverage based on staffing needs.

Skills

Bilingual English/Spanish

Job description

Transition Projects is seeking a Residential Advocate to support Rockwood Bridge Shelter in Portland, OR. The role focuses on safety, information and crisis intervention for participants in emergency shelters.

It requires 2 years of work experience, knowledge of homelessness issues, and bilingual English/Spanish preferred. The position is full-time, non-exempt, with shift: Fri-Sun 7:30pm-8:00am, wage $25.00/hour plus $1.00 grave shift differential and eligible for a language differential.