Shelter Advocate — 2nd Shift (Domestic Violence Support)

YWCA OF WESTERN MASSACHUSETT; Springfield (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

The YWCA of Western Massachusetts is hiring a Direct Service Advocate for our Domestic Violence Shelter on the 2nd shift in Springfield, MA. This full-time position requires compassionate, trauma-informed service and strong teamwork across residential programs.

Starting pay is $21.00 per hour with a Tuesday–Saturday 3pm–11pm schedule and 75 hours bi-weekly. A 150-day introductory period applies and this role reports to the Assistant Program Director.

Qualifications

• Associate's degree plus 1-3 years of experience in human services.
• Experience working in residential setting preferred.
• Familiarity with issues of domestic violence.
• Experience with survivors of gender-based violence and exploitation.
• Experience addressing the impacts of decisions and actions on multiple communities.
• Understanding of both interpersonal and structural racism and bias.
• Ability to represent agency from a management perspective in an active union environment.
• Excellent written and organizational skills including computer skills.
• Reliable transportation, safe driving record, and valid driver\'s license required.

Responsibilities

• Conduct shelter intakes as needed.
• Provide crisis intervention as needed.
• Accurately record documents (Laundry sheets, Support Services Request sheets, Bus/Uber documents) that needs to be handed to management.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry area, shoveling, mopping).
• Enforce shelter rules and guidelines.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Required to work alone in the event of a staff call-out.
• Complete all required paperwork and maintain client records.
• Attend monthly staff meetings.
• Perform other related duties as needed.

Skills

Communication skills

Organizational skills

Computer skills

Reliability

Education

Associate's degree

Job description

The YWCA of Western Massachusetts is hiring a Direct Service Advocate for our Domestic Violence Shelter on the 2nd shift in Springfield, MA. This full-time position requires compassionate, trauma-informed service and strong teamwork across residential programs.

Starting pay is $21.00 per hour with a Tuesday–Saturday 3pm–11pm schedule and 75 hours bi-weekly. A 150-day introductory period applies and this role reports to the Assistant Program Director.