COMMUNITY BASED SERVICES ADVOCATE

YWCA Central Massachusetts, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 42,000 - 45,000; Full time

Job summary

YWCA Central Massachusetts, Worcester, MA, is seeking a Community Based Service Advocate to support domestic violence victims through crisis intervention, advocacy, counseling and education.

You will collaborate with schools and community partners to promote healthy relationships and provide education on DV topics while maintaining confidential client records and reporting data for funding purposes.

Qualifications

• Knowledge and experience in domestic violence advocacy, crisis intervention, and victim services.
• Familiarity with criminal justice processes and understanding high-risk cases.
• Experience working with diverse populations and community resources; collaboration with law enforcement preferred.

Responsibilities

• Provide crisis intervention services and individual/group advocacy to victims of domestic violence in both community and agency settings.
• Assess and identify high risk clients, facilitating access to shelter and related services.
• Develop and maintain strong partnerships with schools, community organizations and faith-based groups to support collaborative efforts and provide community education.
• Deliver educational presentations and training on topics such as health relationships, child abuse, bullying, teen dating violence, and domestic violence.
• Promote community wide attitude shifts towards healthy, non-violent relationships and address factors that condone intimate partner violence.
• Maintain accurate and confidential client records in compliance with agency policies.
• Collect and maintain required statistics for funding and reporting purposes.
• Attend agency meetings, in service trainings, and community education events.
• Maintain and update community resource contacts to support clients.
• Adhere to all YWCA and related agency policies and procedures.
• Other tasks as assigned by the Manager

Skills

Diversity sensitivity

Team collaboration

Professional boundaries

Empathy & active listening

Written & verbal communication

Community resources knowledge

Data entry & documentation

Public speaking

Education

High School diploma

Job description

YWCA Central Massachusetts - Worcester, MA 01608

Overview

Salary Range

$20.00 - $21.50 Hourly

Job Shift

Day

High School

Travel Percentage

Category

Nonprofit - Social Services

Description

Job Title: Community Based Service Advocate Department: Domestic Violence

Reports to: Manager of DV Services Effective Date: January 2025

Schedule: Monday through Friday, 8:30 am – 4:30 pm Remote Position: No

Job Summary:

As a Community Based Service Advocate, you will provide critical services to victims of domestic violence to include crisis intervention, advocacy, counseling, and education, with a focus on promoting healthy, non-violent relationships within the community.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide crisis intervention services and individual/group advocacy to victims of domestic violence in both community and agency settings
• Assess and identify high risk clients, facilitating access to shelter and related services
• Develop and maintain strong partnerships with schools, community organizations and faith-based groups to support collaborative efforts and provide community education
• Deliver educational presentations and training on topics such as health relationships, child abuse, bullying, teen dating violence, and domestic violence
• Promote community wide attitude shifts towards healthy, non-violent relationships and address factors that condone intimate partner violence
• Maintain accurate and confidential client records in compliance with agency policies
• Collect and maintain require statistics for funding and reporting purposes
• Attend agency meetings, in service trainings, and community education events
• Maintain and update community resource contacts to support clients
• Adhere to all YWCA and related agency policies and procedures
• Other tasks as assigned by the Manager

Qualifications

Required Skills/Abilities:

• Experience working with diverse populations and understanding of cultural sensitivities
• Proven ability to collaborate effectively with professionals and teams
• Strong ability to maintain professional boundaries and client confidentiality
• Empathetic, non-judgmental, and skilled in active listening
• Excellent written and oral communication skills
• Familiarity with community resources and networks
• Proficient in computer skills, including data entry and documentation
• Public speaking experience, with the ability to engage diverse groups of all ages preferred

Education and Experience:

• Knowledge and experience in domestic violence advocacy, crisis intervention, and victim services.
• Familiarity with criminal justice processes and an understanding of high-risk cases in domestic violence situations.
• Experience working with diverse populations and understanding of cultural sensitivities.
• Experience working with community resources and collaboration with law enforcement agencies is highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift presentation supplies up to 50 lbs for outreach events