Shelter Advocate: 24/7 Crisis Support & Family Care

Delta-T Group; Lowell (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Delta-T Group seeks Direct Support Shelter Advocates to join a 24/7 shelter team in Lowell, MA. You will provide resident support, safety rounds, meal assistance, and crisis intervention to homeless families. Shifts available: 7am-3pm, 3pm-11pm, 11pm-7am.

As an independent contractor, you will engage residents, maintain order, and participate in required trainings and meetings. CPR/First Aid certification is required, with ability to lift up to 20 lbs and navigate stairs.

Qualifications

• Experience with homeless individuals or families
• Ability to work alone and manage crises with good judgment and communication
• Current CPR and First Aid certifications
• Lift 5–20 lbs and navigate stairs as needed
• Spanish or Haitian Creole language skills encouraged to apply

Responsibilities

• Initiate and maintain appropriate social interactions with residents and assist residents as needed
• Conduct rounds of shelter to maintain safety and security
• Assist with meal preparation, serving and cleanup
• Intervene if a resident is in crisis (medical, mental health, interpersonal)
• Complete assigned tasks of shift and maintain shelter cleanliness
• Attend monthly meetings and trainings as required by the client

Skills

Experience with homeless populations

Crisis management

CPR and First Aid

Physical stamina

Bilingual (Spanish or Haitian Creole)

Job description

Delta-T Group seeks Direct Support Shelter Advocates to join a 24/7 shelter team in Lowell, MA. You will provide resident support, safety rounds, meal assistance, and crisis intervention to homeless families. Shifts available: 7am-3pm, 3pm-11pm, 11pm-7am.

As an independent contractor, you will engage residents, maintain order, and participate in required trainings and meetings. CPR/First Aid certification is required, with ability to lift up to 20 lbs and navigate stairs.