Shareholder Experience Lead

Wis-Pak, Inc.; Town of Oconomowoc (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

Flexible Spending Accounts

Critical Illness & Accident Coverage

Life Insurance

Short & Long‑Term Disability

401(K) with Profit Sharing

Tuition Reimbursement

Paid Holidays

Job summary

A leading beverage manufacturer is seeking a Customer Experience Manager in Wisconsin to lead their Shareholder/Customer Service teams. The role requires over 5 years of customer service experience, with a strong emphasis on leadership and communication skills. The ideal candidate will be proficient in ERP systems and Microsoft Office. Responsibilities include managing order processing, developing service efficiency, and ensuring customer satisfaction. This position offers a chance to make an impact in an innovative and fast-growing organization.

Qualifications

• 5+ years of customer service experience, including people leadership.
• Strong written and verbal communication skills.
• Experience with ERP systems (JD Edwards or similar preferred).
• Proficiency with Microsoft Office.

Responsibilities

• Lead, coach, and develop the Shareholder and Customer Service teams.
• Partner cross‑functionally to deliver exceptional shareholder and customer service.
• Oversee shareholder order processing and fulfillment.
• Serve as primary contact for shareholders, addressing needs and resolving issues.

Skills

Customer service experience

Leadership

Written communication

People skills

Organizational skills

Education

Bachelor’s or Two‑year degree in supply chain, Communications, English, or related field

Tools

ERP systems (e.g. JD Edwards)

Microsoft Office (Excel, Word, PowerPoint, SharePoint)

Job description

A leading beverage manufacturer is seeking a Customer Experience Manager in Wisconsin to lead their Shareholder/Customer Service teams. The role requires over 5 years of customer service experience, with a strong emphasis on leadership and communication skills. The ideal candidate will be proficient in ERP systems and Microsoft Office. Responsibilities include managing order processing, developing service efficiency, and ensuring customer satisfaction. This position offers a chance to make an impact in an innovative and fast-growing organization.