Customer Experience Manager

Wis-Pak, Inc.; Town of Oconomowoc (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

Flexible Spending Accounts

Critical Illness & Accident Coverage

Life Insurance

Short & Long‑Term Disability

401(K) with Profit Sharing

Tuition Reimbursement

Paid Holidays

Job summary

A leading beverage manufacturer is seeking a Customer Experience Manager in Wisconsin to lead their Shareholder/Customer Service teams. The role requires over 5 years of customer service experience, with a strong emphasis on leadership and communication skills. The ideal candidate will be proficient in ERP systems and Microsoft Office. Responsibilities include managing order processing, developing service efficiency, and ensuring customer satisfaction. This position offers a chance to make an impact in an innovative and fast-growing organization.

Qualifications

• 5+ years of customer service experience, including people leadership.
• Strong written and verbal communication skills.
• Experience with ERP systems (JD Edwards or similar preferred).
• Proficiency with Microsoft Office.

Responsibilities

• Lead, coach, and develop the Shareholder and Customer Service teams.
• Partner cross‑functionally to deliver exceptional shareholder and customer service.
• Oversee shareholder order processing and fulfillment.
• Serve as primary contact for shareholders, addressing needs and resolving issues.

Skills

Customer service experience

Leadership

Written communication

People skills

Organizational skills

Education

Bachelor’s or Two‑year degree in supply chain, Communications, English, or related field

Tools

ERP systems (e.g. JD Edwards)

Microsoft Office (Excel, Word, PowerPoint, SharePoint)

Job description

Join to apply for the Customer Experience Manager role at Wis-Pak, Inc.

Join the Team That Fuels Your Favorite Beverages

At Wis‑Pak, we’re more than just a manufacturer—we’re the driving force behind some of the most recognized and loved beverage brands in the country, including Pepsi‑Cola, Mountain Dew, Lipton Iced Tea, Aquafina, Vita Ice, Klarbrunn, and Bubbl'r. As a billion‑dollar organization, we’re growing fast and innovating even faster. We’re looking for passionate, forward‑thinking individuals who want to make a real impact. If you’re ready to help shape the future of manufacturing and distribution, Wis‑Pak is the place for you.

Why You’ll Love Working Here

We believe in taking care of our people. Here’s what you can expect:

• Generous Paid Time Off
• Flexible Spending Accounts
• Critical Illness & Accident Coverage
• Life Insurance
• Short & Long‑Term Disability
• 401(K) with Profit Sharing
• Tuition Reimbursement
• Paid Holidays

What We’re Looking For

Under the supervision of the Director of Supply Chain, the Shareholder Experience Manager will lead, develop, and mentor the Shareholder/Customer Service Staff. Manage Shareholder order placement and processing. Conduct routine Shareholder and Customer status check‑ups to ensure service standards are maintained. Ensure Shareholder Service remains a focus and cornerstone of Product Supply.

What You’ll Do

• Lead, coach, and develop the Shareholder and Customer Service teams
• Partner cross‑functionally to deliver exceptional shareholder and customer service
• Oversee shareholder order processing, fulfillment, and support of production and distribution
• Serve as a primary point of contact for shareholders, proactively addressing needs and resolving issues
• Create and deliver regular and urgent written communications to shareholders
• Track, report, and present key performance metrics to leadership
• Conduct performance evaluations and manage timekeeping and administrative tasks
• Identify and implement tools and processes to improve service efficiency and effectiveness.
• Collaborate with HR on staffing, training, and development initiatives.
• Promote company values, leadership growth, and a continuous improvement culture.

DISCLAIMER: The information listed above is not intended to be an all‑inclusive job description. A full list of duties and responsibilities for this position is available upon request.

What You’ll Bring

• 5+ years of customer service experience, including people leadership
• Strong written and verbal communication skills. Exceptional ability to produce written communication for distribution
• Experience working with ERP systems (JD Edwards or similar preferred)
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, SharePoint)
• Strong organizational, analytical, and problem‑solving skills
• Self‑motivated leader who can set direction and drive results
• Bachelor’s or Two‑year degree in supply chain, Communications, English, or a related field preferred

Wis‑Pak/WP Beverage is proud to be an equal opportunity employer. We comply with EEOC regulations and use E‑Verify to ensure employment eligibility.

Ready to make a difference? Join us and be part of a team that’s refreshing the world—one bottle at a time.