Manufacturing CS Manager - Lead & Improve Ops

Extension, Inc; Franklin (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading service provider is seeking a Customer Service Manager in Franklin, WI. This role requires 4+ years of experience, preferably in manufacturing, and a focus on optimizing customer service processes. The ideal candidate will manage staffing and training while building effective customer relationships. Knowledge of ERP and CRM systems is needed to ensure an exceptional customer experience. Competitive compensation is offered for this direct-hire opportunity.

Qualifications

• 4+ years of Customer Service Manager experience required.
• Manufacturing experience is essential.
• Knowledge of configurable product lines is a must.

Responsibilities

• Enhance workflows and processes for improved customer service.
• Manage staffing and training of customer service representatives.
• Build strong customer relationships and resolve issues effectively.
• Advise management on service quality and process improvements.

Skills

Customer Service Management

Problem-solving

Collaboration

Continuous Improvement

Education

Associates or Bachelor's in Accounting or Business

Tools

Microsoft Office Suite

ERP systems

CRM systems

Job description

A leading service provider is seeking a Customer Service Manager in Franklin, WI. This role requires 4+ years of experience, preferably in manufacturing, and a focus on optimizing customer service processes. The ideal candidate will manage staffing and training while building effective customer relationships. Knowledge of ERP and CRM systems is needed to ensure an exceptional customer experience. Competitive compensation is offered for this direct-hire opportunity.